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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Great service, polite, friendly

I have always received excellent customer service and staff have always been polite and friendly and help where they can. Fast replies over the phone and still excellent customer service skills. Reviewed on: 5th March 2021

Interaction of staff

Upon initial entry you are greeted with a friendly and knowledgeable staff member who directs you to the area most appropriate to your inquiry.All members are dealt with on a very professional and personal level giving you the confidence that you are being given the best advice and service Reviewed on: 5th March 2021

Brilliant bank

It is the essence of people people banking. There is no other bank around that offers the kind of dedication to customer service like Metro Bank. Every single employee of the company, from store colleagues to mortgages, customers of all kinds are treated with the upmost respect and the idea of doing what’s right for the customer is elevated and shown through and through at every point Reviewed on: 5th March 2021

brilliant bank wish all banks offered the same levelof service

very friendly staff very efficient in the services they offer and open seven days a week whats not to like Reviewed on: 5th March 2021

Banking for the 21st century

Metro bank is a fantastic example of how banking should work in the 21st century, modern thinking, customer friendly,opening hours that reflect customer needs,all in all a superb example for other banks to follow. Reviewed on: 5th March 2021

Good bank

Good internet banking and good treatment in banks. Reviewed on: 5th March 2021

Smart polite quick on the ball

Helpfull at my branch .easy to use online Reviewed on: 5th March 2021

Best Bank

A really useful bank, always ready when I want it to be. Reviewed on: 5th March 2021

friendly efficient and user friendly

The staff in branch are all so genuinely friendly and eager to help, online services are very easy to understand and use Reviewed on: 5th March 2021

Fabulous To Bank With

Always excellent customer service, fabulous staff in branch or on the phone, easy to contact and very helpful and patient no matter how small or large the query. I Highly recommend this bank. Reviewed on: 5th March 2021

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