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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Outstanding Customer Service

Very Professional and very friendly service from all the staff, and they take time to help you understand and explain always in details anything you ask of them. I needed a new card and got a new one in minutes and it worked perfectly. The App it's great too! making transactions and payment are a breeze, and always detailed too,so you're always sure the payment or transaction goes to the right person. Reviewed on: 4th April 2023

They have the best customer service and their hygiene is highly appreciated in their office place and their staff are polite,kind and understanding

They are 10/10 in their customer service and they will never disappoint in any way Reviewed on: 4th April 2023

Accessibility

Metro bank is easily accessible online and physical location. Reviewed on: 4th April 2023

METRO BANK IS TOP

I travel a lot around Europe and special every 6 weeks 6 to Portugal. With Metro Bank I´m very protected and pay minimum rates and tax transfer.. Every time I need their services there is always one smile, lovely and friendly people the other side. Thanks Metro and all Metro employees Reviewed on: 4th April 2023

No regrets

I love metro bank and I’ve been with them for years! Their banking app is very easy to use and very convenient. I have never had an issue and will continue to bank with them! Reviewed on: 4th April 2023

Metro Bank - real people.

While all the banks are available on line 24/7, the Metro is one of the few banks to retain personable staff in spacious, accessible, high street premises, and with generous opening times. I have no complaints. Reviewed on: 4th April 2023

Client happy

The Metro Bank Work very well and faster, I always have my problems resolved faster. Reviewed on: 4th April 2023

Excellent

Great banking. Easy access and hassle free. Reviewed on: 4th April 2023

Metro Cares

Their opening hours, great customer service and easy to use services make me happy to use metro as my bank account provider. They’re a bank that cares! Reviewed on: 4th April 2023

Really good overall

The only negative feedback is that it doesn't have competitive interest on saving account Reviewed on: 4th April 2023

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