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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Efficient, friendly, and customer focused

Setting up an account for the first time with Metro was a far easier and more pleasant experience than with my other bank. The staff member was friendly and avoided complicated jargon and pressurised up-selling. I like the atmosphere in store, very customer focused. Reviewed on: 10th April 2023

Excellent

Excellent outstanding service.Keep up the good work.Thank you. Reviewed on: 10th April 2023

Metro has an Excellent customer service

I can visit Metro Bank at my own convenient times. Open every day. Has good customer care. Very efficient and very polite when dealing with the customer. I can recommend them to millionaire worldwide Reviewed on: 10th April 2023

Great customer service

Waiting time in the bank is always minimal and staff is always friendly and helpful. Reviewed on: 10th April 2023

Current account reviewing

My experience with metro bank is great as they are fast responders when something wrong might happen making them in my opinion the best British bank and deserving of the award Reviewed on: 10th April 2023

Great personal bank

Great personal bank but not so good as a business bank when requiring credit as it only uses ratesetter for lending. Reviewed on: 10th April 2023

The place where workers smile

I have been a customer for a few years now and whenever I visit the wood green branch I feel very comfortable and welcome by all. It's a place where I see staff always working and prepared to assist customers at the first time of asking or even just on arrival. Real people's bank always someone there to talk to not machine driven. I love this bank. Reviewed on: 10th April 2023

So easy

I love that I can use drive-through banking, and they bank is open at really convenient times. Online banking is so easy to use, never had any issues with Metro at all. Reviewed on: 10th April 2023

7 day bank

Great bank and easy to use , I like that they are open 7 days a week Reviewed on: 10th April 2023

Easy Banking

I am enjoying Metro Bank's services and the app is easy to use. Reviewed on: 10th April 2023

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