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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Reliable, clear, accessible

The app is reliable, secure and easily accessible. I can easily view transactions and payments. Reviewed on: 3rd April 2023

Excellent bank,

Excellent bank, always been helpful, never had any issues, highly recommend Reviewed on: 3rd April 2023

Easy and great working hours. Thanks

Really helpful Bank and much easy to work with them. Thanks metro bank. Reviewed on: 3rd April 2023

Best bank

Love this bank so east to use the internet banking Reviewed on: 3rd April 2023

Metro is AMAZING

Always first class service, easy to use banking app and reliable. Friendly service in branch and telephone best bank I’ve ever used always recommend. Reviewed on: 3rd April 2023

Excellent service

Every time staff provide better service and solve our issue quickly, helpful staff great service and we can go to bank at any time even weekend days. Reviewed on: 3rd April 2023

There to help

Friendly, polite staff. Meet and greet at the door to find out how they can help. Pls Rd to sit whilst waiting. Comfortable, well spaced areas to discuss reason for visit Reviewed on: 3rd April 2023

An honest review

One thing I hated about the UK banks were their horrible customer service ( compared to American banks) .. till one day I decided to walk in the building and see what they had to offer .. let me tell you BEST CUSTOMER SERVICE EXPERIENCE.. Reviewed on: 3rd April 2023

AJAY KUMAR SINGH

BEST SERVICE OF BANKING SUPPORT. Reviewed on: 3rd April 2023

Best bank I have used

I absolutely love Metro Bank every time I have a question they help me five seconds with a smile and so nice over the phone and I know my money is safe with them Reviewed on: 3rd April 2023

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