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Metro Bank: Current account reviews

4.86
Based on 10,576 reviews, last reviewed 23rd Jan 2026
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026
Stefan Horvath 's avatar
Stefan Horvath

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026
Anton's avatar
Anton

About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Metro is AMAZING

5
Always first class service, easy to use banking app and reliable. Friendly service in branch and telephone best bank I’ve ever used always recommend. Reviewed on: 3rd April 2023

Excellent service

5
Every time staff provide better service and solve our issue quickly, helpful staff great service and we can go to bank at any time even weekend days. Reviewed on: 3rd April 2023

There to help

5
Friendly, polite staff. Meet and greet at the door to find out how they can help. Pls Rd to sit whilst waiting. Comfortable, well spaced areas to discuss reason for visit Reviewed on: 3rd April 2023

An honest review

5
One thing I hated about the UK banks were their horrible customer service ( compared to American banks) .. till one day I decided to walk in the building and see what they had to offer .. let me tell you BEST CUSTOMER SERVICE EXPERIENCE.. Reviewed on: 3rd April 2023

AJAY KUMAR SINGH

5
BEST SERVICE OF BANKING SUPPORT. Reviewed on: 3rd April 2023

Best bank I have used

5
I absolutely love Metro Bank every time I have a question they help me five seconds with a smile and so nice over the phone and I know my money is safe with them Reviewed on: 3rd April 2023

Brilliant service

5
Always there to answer your call, no long waiting times. Helpful with every querie Reviewed on: 3rd April 2023

Very Good customer service

5
Lovely people to talk about your account, helpful and friendly Reviewed on: 3rd April 2023

Labor Experiance

5
We've been great surpriced by the warm welcome, uncomlicate service and individual process with Metro Bank, even with change of Name when we married! Reviewed on: 3rd April 2023

Easy peasy bank

5
Metro is like a station there everywhere and easy to use helpful people and nice banking Reviewed on: 3rd April 2023

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