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Metro Bank: Current account reviews

View other Metro Bank products
4.79
Based on 10,580 reviews, last reviewed 10th Jul 2026
100% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026
Irena h's avatar
Irena h

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026
Rob Leo's avatar
Rob Leo
Read all reviews Write a review

About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10580)

Fantastic

5
Always helpful and nothing is to much , im a pensioner and have muck up my online account more than once , but it never any bother for them to help me out , very good customer service. Reviewed on: 3rd April 2023
Barbg Barham's avatar
Barbg Barham

A proper service to the public

5
Always a helpfully person to help you when in store or over the phone never kept waiting Reviewed on: 3rd April 2023
Brian Randall's avatar
Brian Randall

Great in every way

5
Good and fast customer service, open 7 days, on spot printed debit cards Reviewed on: 3rd April 2023
Carmen Hortelano's avatar
Carmen Hortelano

The definition of high street bank

5
Excellent service, and branches that are open when you need to go! Well done Reviewed on: 3rd April 2023
James C's avatar
James C

Fantastic

5
The store is open weekends and till late great for me as I work Reviewed on: 3rd April 2023
Christopher halliwell's avatar
Christopher halliwell

Exceeding expectations

5
Metro bank have provided me not only great customer service experiences but options when using their online banking with the easy to use ui of the app and access to customer support with minimal waiting times I'm always assured that my money and banking choices are in safe hands. Reviewed on: 3rd April 2023
Leilani Bennett's avatar
Leilani Bennett

Excellent Service

5
Always happy to go in the branch for my banking needs especially on a Sunday as an option. Friendly and helpful staff. Reviewed on: 3rd April 2023
Pork Scratchings's avatar
Pork Scratchings

Excellent service

5
Can’t fault them. A new kid on the block but a very helpful and supportive bank. Reviewed on: 3rd April 2023
Steve's avatar
Steve

Best High street bank

5
I have been a Metro customer for over 5 years now after several years of trying the regular large high street banks. Metro I find out performs all those other banks in every way. Their customer service is second to none not just for myself but for all customers. I often see the staff operating to very high standards to all customers when I visit my local Southend branch. The app is incredibly easy to use, superb functionality and a range of options if you cant make it into a branch. Over the phone their customer support are always friendly and helpful. I recently had an issue with my debit card whilst overseas, although Metro couldn't rectify this particular problem over the phone, their manner of speaking to me and the extended lengths the staff went to for me left me satisfied and increased my loyalty to them. Also recently i had wanted to open an account with Barclays to take advantage of a particular interest rate. I also have a mortgage with Barclays and therefore thought of myself as an existing customer of theirs , when I visited the local Barclays I was extremely underwhelmed by the customer service as I was told there was a near 2 hour wait to sit with someone and was told this rather rudely by a gentleman in an un-tucked shirt with a poor attempt at a tie. I told him I would simply rather go to Metro to which I received little more than a grunt. Contrast this to Metro who's staff are always smartly dressed and greet all customers with a smile and a genuine interest in your business. Its a no brainer for my, BArclays can have their superior interest rates whoever Metro gets my business. Reviewed on: 3rd April 2023
Daniel Oakley's avatar
Daniel Oakley

Excellent Service

5
I have been banking with Metro Bank for the past four years and in all those years, the service I have received has been above and beyond any bank I have used before. I would have no hesitation in recommending them to anyone in my network of family and friends. Reviewed on: 3rd April 2023
Susan Pattrick's avatar
Susan Pattrick

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