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Metro Bank: Current account reviews

View other Metro Bank products
4.86
Based on 10,576 reviews, last reviewed 23rd Jan 2026
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026
Stefan Horvath 's avatar
Stefan Horvath

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026
Anton's avatar
Anton
Read all reviews See your review

About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10576)

Review of the Metro Bank, Current account:

Current account.

5
They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024
David Panton's avatar
David Panton

Excellent Service

5
Always happy to go in the branch for my banking needs especially on a Sunday as an option. Friendly and helpful staff. Reviewed on: 3rd April 2023
Pork Scratchings's avatar
Pork Scratchings

Excellent service

5
Can’t fault them. A new kid on the block but a very helpful and supportive bank. Reviewed on: 3rd April 2023
Steve's avatar
Steve

Best High street bank

5
I have been a Metro customer for over 5 years now after several years of trying the regular large high street banks. Metro I find out performs all those other banks in every way. Their customer service is second to none not just for myself but for all customers. I often see the staff operating to very high standards to all customers when I visit my local Southend branch. The app is incredibly easy to use, superb functionality and a range of options if you cant make it into a branch. Over the phone their customer support are always friendly and helpful. I recently had an issue with my debit card whilst overseas, although Metro couldn't rectify this particular problem over the phone, their manner of speaking to me and the extended lengths the staff went to for me left me satisfied and increased my loyalty to them. Also recently i had wanted to open an account with Barclays to take advantage of a particular interest rate. I also have a mortgage with Barclays and therefore thought of myself as an existing customer of theirs , when I visited the local Barclays I was extremely underwhelmed by the customer service as I was told there was a near 2 hour wait to sit with someone and was told this rather rudely by a gentleman in an un-tucked shirt with a poor attempt at a tie. I told him I would simply rather go to Metro to which I received little more than a grunt. Contrast this to Metro who's staff are always smartly dressed and greet all customers with a smile and a genuine interest in your business. Its a no brainer for my, BArclays can have their superior interest rates whoever Metro gets my business. Reviewed on: 3rd April 2023
Daniel Oakley's avatar
Daniel Oakley

Excellent Service

5
I have been banking with Metro Bank for the past four years and in all those years, the service I have received has been above and beyond any bank I have used before. I would have no hesitation in recommending them to anyone in my network of family and friends. Reviewed on: 3rd April 2023
Susan Pattrick's avatar
Susan Pattrick

The best bank ever

5
I have been banking with the Metro bank for over a year, I have always found that the customer service in store excellent, nothing is a problem. I receive information via email which is what I requested Reviewed on: 3rd April 2023
Cheryl Keen's avatar
Cheryl Keen

Perfect

5
It like a family very friendly kind and supportive Reviewed on: 3rd April 2023
James's avatar
James

Best EVER

5
No problems ever always helpful nothing is too much always ready to help Reviewed on: 3rd April 2023
D Cumbes's avatar
D Cumbes

Use metro

5
Great bank always ready to help. Reviewed on: 3rd April 2023
Alex Gordon's avatar
Alex Gordon

Best bank in uk

5
Best bank overall , costumer service way better than any other bank Reviewed on: 3rd April 2023
Fil's avatar
Fil

Awesome

5
Best bank I have dealt with and always there if you need help. Reviewed on: 3rd April 2023
Chuzzlewit Ac's avatar
Chuzzlewit Ac

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