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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.83

Based on 10,576 reviews, last reviewed 25th Mar 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Friendly reliable

First time I visited instore really impressed how friendly and helpful staff were. Reviewed on: 3rd April 2023

Excellent customer service

Alwasy friendly helpful staff and good opening hours Reviewed on: 3rd April 2023

Very helpful and easy to deal with.

Real people to talk to and deal with, can't praise them enough. Reviewed on: 3rd April 2023

Customer service

I was struggling to open a bank account as all banks wanted me to make an appointment before I could do so. I walked the Regent street blank in Swindon and was assisted to open my bank account and was issued with my personalised bank card all within an hr of walking in. Reviewed on: 3rd April 2023

Open on the high street oh yes..

Great bank always welcoming and the branches are very smart and clean plus yes they’re on the high street plus i was shocked this year that my local branch was open Boxing Day and New Year’s Day … hope they stay this way not all banks need to be online only!! Reviewed on: 3rd April 2023

They took me in when no one else would.

Metro bank took me in when no one else would. They have supported me through some bad times. The next is the staff in Bristol . Always polite and helpful and well turned out. Bank is spotless and a joy to visit. They get 5stars from me. Reviewed on: 3rd April 2023

Friendly helpful staff

I’ve never had a bad experience with any staff members when I’ve gone in regarding any issues I’m having Reviewed on: 3rd April 2023

all good

great banking experience from all at the bank Reviewed on: 3rd April 2023

Excellent service

Easy to apply, easy to fund and documents received quickly. Good products and competitive rates. Reviewed on: 3rd April 2023

Not just a bank but family

Metro bank is truly an amazing bank and in my opinion is the best bank hands down. Metro go the extra mile to help you there customer support truly is on another level in my experience your not treated as a stat your actully valued as a customer almost like family thats the vibe i get truly Metro go all out to help you in anyway they can there number 1 in my book thank you Metro. Reviewed on: 3rd April 2023

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