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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10580 reviews)

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4.79

Based on 10,580 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10580)

Modern banking with old style curtesy

Staff are helpful and you can do what you need to do without a lot of obstacles getting in the way Reviewed on: 3rd April 2023

Amazing service

Over all Had a great experience with them . Reviewed on: 3rd April 2023

Best customer service ever

The staff are excellent in their approach and care to customers Reviewed on: 3rd April 2023

brilliant

Great service and great banking. everyone so helpful from start to finish. I was homeless for years and could not get a bank account. the team at metro helped me get an account and have continued helping me Reviewed on: 3rd April 2023

Very efficient service

The metro bank as a friendly very efficient service good app no down time fast service in branch very little queues. The staff are both knowledgeable and friendly a big surprise compared to other high street banks Reviewed on: 3rd April 2023

Top level of customer service

I use Metro Bank for almost four and half years! They are just a true professionals and every problem that I had is being solved on time! Keep on doing your thing!!! Regards Vladimir Reviewed on: 3rd April 2023

Open Everyday

In Branch Staff are polite & helpful. Reviewed on: 3rd April 2023

Great they are open seven days a week.

Good customer service, printing a new card at the bank and short waiting times at the counter. Keep up the excellent work. Reviewed on: 3rd April 2023

Easy to use

Easy to use, easy to access, friendly Reviewed on: 3rd April 2023

Best bank

Never had a single issue with this bank absolutely love them Reviewed on: 3rd April 2023

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