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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10580 reviews)

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4.79

Based on 10,580 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10580)

Great convenience, in person and by phone

I usually use Metro Bank's phone support if I have an issue to discuss, but occasionally I appreciate face to face contact, and their store opening hours, including Saturday and Sunday, are excellent. The staff, both over the phone and in person, are always extremely pleasant and helpful, too. Reviewed on: 3rd April 2023

Great customer service

I always receive great customer from bank about bank opening, issue dealing and other queries. Reviewed on: 3rd April 2023

Very most likely

It was so frustrating for me to open an account in the UK with a particular bank before i walked into Metro Bank, the process was stress free with a wonderful customer service by Ismail and Sylvia at the Reading Town Center store. I have since then enjoyed this product along with the Instant Saving Access that i was also advised to open hence, it saved me the trouble of opening another account for savings with another bank. Metro Bank remain my only bank in the UK as i plan to add more products to my package. Reviewed on: 3rd April 2023

Great bank

Easy to use abroad and at home. Wished I had opened my account earlier Reviewed on: 3rd April 2023

Great banking

Amazing and friendly customer service. Reviewed on: 3rd April 2023

10/10 customer service

Always polite & helpful, so easy to use Reviewed on: 3rd April 2023

Best bank for European travel by miles and miles and miles... and miles....

When using my card abroad there are no fees. Best offer from any UK bank. Reviewed on: 3rd April 2023

Excellent facilities

Very nice bank. Quick services. Nice staff Reviewed on: 3rd April 2023

Best Ever

I am really happy and glad that I have an account in this bank as so smooth and straightforward for me.! Easy to use . Reviewed on: 3rd April 2023

Metro bank customer service is excellent

Metro bank is very convenient to bank, because of opening their hours on Sundays. . Reviewed on: 3rd April 2023

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