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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

Customer care, opening hours

In- house staff very helpful, easy access to telephone and app banking. Politeness Reviewed on: 3rd April 2023

Thank you Metro Bank!

I have been banking with Metro with for a number of years now and I have nothing but positive things to say. They have made banking easy and simple and they have brilliant customer service . When using the app, even when there has been technical difficulties, they communicate promptly when there is an issue and work hard to resolve it. In the years that I have been banking with Metro bank, I’ve never had a major issue. Thank you Metro Bank team. You are much appreciated. Reviewed on: 3rd April 2023

Good bank to be with.

Metro as always been a good bank with great customer service and a great banking app. Reviewed on: 3rd April 2023

Brilliant customer service

The long opening hours in branch is a god send as a teacher with set hours getting to any other bank was a nightmare. The 2 O'clock retry of taking direct debit s has also saved me on numerous occasions Reviewed on: 3rd April 2023

In bank and online experience

Amazing face to face customer service, opens on a Sunday, great opening hours to suit customers who work late. I was able to open a current account straightaway also left the building with my debit card which was printed in the bank. Excellent online experience. It’s easy to manoeuvre your way around no questions asked when taking money out of your account only a simple verification is required. They are the best bank on the high street I have recommend the Metro Bank to all my family and friends. Reviewed on: 3rd April 2023

Great Bank

I've never ever had an issue, and the one time I did, they sorted it immediately Reviewed on: 3rd April 2023

Best in British

The world best bank metro great service great staff everything is good,so I love it and I'm happy Reviewed on: 3rd April 2023

Excellent advice service

Needed to know information in regards to investing and they were of excellent help Reviewed on: 3rd April 2023

Friendly

Friendly staff in store and on the phone. Don't talk down to you and enjoy a joke. Easy to use app. Would recommend to everyone and I wouldn't go anywhere else. Reviewed on: 3rd April 2023

Mrs puspa

Excellent service I love it thank you Reviewed on: 3rd April 2023

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