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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Excellent customer service

Always very helpful from day one, no matter how big or small the issue/query the staff are always on point with their help and service. Reviewed on: 3rd April 2023

Always quick response

Strong security of my bank account, always refund suspicious transaction. Print new card emediately with personal chosen PIN Reviewed on: 3rd April 2023

Current Account Review

I have had a positive experience with my current account. I have been using my account for over a year now and have never encountered any major issues. The account offers a good range of features, such as online banking and mobile app, which make managing my finances more convenient. One thing I appreciate about the bank's current account is its transparency. They provide clear information about fees and interest rates, so there are no hidden surprises. The account is extremely easy to set up I opened one within an hour and had my card in my hand on the same day While the mobile app is generally user-friendly and convenient to use, I have noticed a few glitches in the past. Occasionally, the app doesn't display the correct balance, which can be frustrating. However, this is a minor issue, and the bank usually resolved after a couple minutes Overall, I am very satisfied with the current account services Reviewed on: 3rd April 2023

They make banking so simple

I’ve been with metro bank for over 7 years. Nothing is too much trouble. The online banking app is so simple to use and keeps me up to date with my finances. When I’ve needed to phone them I’m never in a long queue and nothing is too much trouble. I’d recommend them to everyone! Reviewed on: 3rd April 2023

Helpful and friendly staff

Helpful and friendly staff who are always helpful and love it how I can get a new card in store rather than waiting for days to get a new one Reviewed on: 3rd April 2023

Very reliable

Easy to use bank.The bank staff are professional and very helpful. Reviewed on: 3rd April 2023

Still looking after customers

When other banks are closing Metro are holding firm good luck Reviewed on: 3rd April 2023

Good service and staff also friendly

Ok very good experience keep it up Reviewed on: 3rd April 2023

Fan for life

The only bank that is all about the customer. Service and convenience are at the heart of everything they do. Head and shoulders above the rest. Reviewed on: 3rd April 2023

Great service

Great service no on hold for ever on phone banking Great in store service , so much better than other banks Reviewed on: 3rd April 2023

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