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Metro Bank: Current account reviews

Name: Current account
Rating: 4.83 (10576 reviews)

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4.83

Based on 10,576 reviews, last reviewed 25th Mar 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Great service

Great service no on hold for ever on phone banking Great in store service , so much better than other banks Reviewed on: 3rd April 2023

Excellent bank

Good 7 day branch Open and listen to person seriously Reviewed on: 3rd April 2023

Excellent customer services

Metro is a bank I can rely on at all time because they are always there for.you when you need them. Reviewed on: 3rd April 2023

Favorite

Metro bank is my favorite. I very like this bank Reviewed on: 3rd April 2023

Excellent service

I always receive friendly helpful service at Metro Bank. I feel like my business matters to them and they will do their very best to make my banking experience with them a positive one! Reviewed on: 3rd April 2023

Service Standards Deteriorated

Mostly branches are served by Internees who are not well verse with Customer Journey experiences. Good number of services are still served over phone calls which are not accessible 24x7. Need significant improvement toward Online Banking Services and compliance procedure for Account opening is overly stressful. Reviewed on: 3rd April 2023

Excellent bank. The staff is always ready to help customers

Glad I did, i chose this bank because all the staff are very attentive to the customer. The service is excellent Reviewed on: 3rd April 2023

Just what you want in a bank!

Open late, very quick service, easy to use app for online banking....what more can you ask for?? Reviewed on: 3rd April 2023

Best bank

Metro bank is the best bank and i would 100% recommen it further, when i lost my card metro blocked it and gave me a new one the same day. When i got married I changed my name and they gave me a new card on the same day. When I need to take out a bigger amount of money i don’t need to let them know before hand, i went and they gave it straight away. whilst at other banks you need to let them know from before Reviewed on: 3rd April 2023

Cream of the top

Metro bank is by far the best bank I’ve ever used. My Dad introduced me to them and highly recommended them himself. When I opened my account it didn’t take that long and the staff were all so very helpful and friendly at all times. Which I think makes a big difference and puts you at ease. I got my card straight away and the fact that they are open on Sundays is another bonus. All in all I have no faults at all with this bank. Everything has always run smoothly, just the way it should when you’re dealing with people’s money. I hope they continue in their success. Reviewed on: 3rd April 2023

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