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Metro Bank: Current account reviews

Name: Current account
Rating: 4.83 (10576 reviews)

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4.83

Based on 10,576 reviews, last reviewed 25th Mar 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Always welcoming and helpful.

When I have a few problems with my finances I would visit or call my bank for help and support. I have been with Metro Bank for a while and I have to say they are a excellent service. Always willing to help and I have feel confidence with how they deal with my personal issue regarding my finances. I would recommend them to my family and my partner is moving her account from Santander to Metro Bank. 10/10 Reviewed on: 3rd April 2023

Friendly and professional

Have banked with many different banks but Metro have the right balance of friendliness and professionalism. Reviewed on: 3rd April 2023

Easy to use

Banking is easy and app works well. Reviewed on: 3rd April 2023

Never had any issue in my banking

Always been good experience online and instore quickest services Reviewed on: 3rd April 2023

Ultra efficient customer service!

Exceptional customer service provided every time that I have had an issue. When my card wouldn’t work, I just popped in one of their branches and got another within 5 minutes. All the staff that I have dealt with have been friendly, professional and helpful. 10 out of 10! Highly recommend Reviewed on: 3rd April 2023

Metro Bank - Efficient and Excellent Service

Customer service is impeccable, customer call lines respond in nearly no time and extremely positive and friendly staff in all branches I’ve visited. Reviewed on: 3rd April 2023

Great bank!

Have been with metro for over 5 years now and never have a problem! Whenever I do, they’re always quick to sort it out. Best customer service out there Reviewed on: 3rd April 2023

The best bank I have ever saved and highly recommend to everyone

They provide the best services to their customers. Reviewed on: 3rd April 2023

Easy to set up

I've certainly had less problems than with Lloyds and they like dogs! Reviewed on: 3rd April 2023

Metro bank

Best customer services and very flexible timings. Reviewed on: 3rd April 2023

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