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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

No hassle banking

Pleasure to bank with Easy to use app Reviewed on: 3rd April 2023

Love this bank.

No problems, no issues. I’ve locked myself out a few times, I ring, straight through to a staff member who always helps, that’s exactly what I need and want. Online banking fab! Reviewed on: 3rd April 2023

Metro are great excellent bank

Very friendly staff helped me out loads of times the fact If u lose ur bank card u can get one made on the same day they are open on Sundays aswell so very very good bank Reviewed on: 3rd April 2023

Very friendly and welcoming

Whenever I need anything they are always here to help, I feel valued. Reviewed on: 3rd April 2023

Amazing simple service with great staff always happy to help

Staff are amazing, customer toilets , open 362 days per year with dogs allowed and everything Reviewed on: 3rd April 2023

Good customer service / helpful banking app

Easy app to use. Good customer service, Reviewed on: 3rd April 2023

Best bank so far

I have been with a few banks that have let me down since being with metro I've had no problems with anything also seem to be on time and no problems Reviewed on: 3rd April 2023

Wonderful Service with Fabulous Products!

I've been a member of Metro Bank for several years now and I'm always taken by just how customer centric they are in the services and products they provide. Although we're 3 years on from Covid-times, I often think back to how Metro Bank continued to provide a quality service to its customers when other banks couldn't function. Even now some other bank branches haven't returned to pre-covid service levels, yet Metro Bank went back to their original opening hours as soon as it was safe to do so, ensuring that their customers could access everything as they could before. Eventime I visit my branch, the service I'm given is excellent and my products to continue to provide me with what I need. Reviewed on: 3rd April 2023

Very good app

App very easy to use making transfers and payments! Reviewed on: 3rd April 2023

Overall good few issues with app

Have no problems with banking in branch but the app has often not worked and has locked me out completely which resulted in needing whole new customer. Reviewed on: 3rd April 2023

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