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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

No fuss

No fuss bank. Always helpful and app is easy to use. Great you can get a new card printed immediately in branch. Reviewed on: 3rd April 2023

Easiest bank I have ever been with

I switched my current account from other big bank due to their opening hours being so unrealistic. I’ve never had a problem here but if I did I know it would be easily resolved. Also opened a joint account with my partner and he has all his business and personal accounts with Metro too. Very happy customer. Reviewed on: 3rd April 2023

Very good bank

Always they for help few time I have lost my card and some1 try to use my card and the bank alert me and block my card from been using future on Reviewed on: 3rd April 2023

Everyday service

Best bank in the area everyday open you don't need to worry about weekdays to run the bank Reviewed on: 3rd April 2023

Amazing bank

I’ve banked with HSBC in the passed, but when I switched to metro in 2018 it was the best decision I ever made, amazing bank with superb customer service. Reviewed on: 3rd April 2023

Excellent Service

I cannot fault this bank on any way, I’ve had a few issues with 3rd parties and the staff have always been there to help and go above and beyond what was expected via the phone and in branch Reviewed on: 3rd April 2023

Amazing customer service.

Amazing customer service, sorts problems out fast. Get new card instantly , constant updates. Brilliant devices all around Reviewed on: 3rd April 2023

Highly recommended because each time I visit the bank, I am left smiling and fully satisfied. They are so timely and open everyday

First time I visited was on a weekend, and I was amazed that they set up my account and running as quickly as imagine. Also, very friendly environment. Reviewed on: 3rd April 2023

Ease of use banking

Metro bank is the best bank from in house service to internet banking.there customer service is excellent always helpful and knowlegable about new offers. Reviewed on: 3rd April 2023

No comparison, you can open your account and walk out with your new card, who else does that ?

Open hours are better, more times a week. Set up an account and walk out with your in-house printed card....a breath of fresh air from banking, well done Metro. Reviewed on: 3rd April 2023

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