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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10577 reviews)

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4.86

Based on 10,577 reviews, last reviewed 25th Mar 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10577)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

Community account

I opened a community bank account with Metro for the volunteer group I work with. It was relatively easy to open and the account is easy to operate via internet banking. I would recommend Metro bank to any other community/ volunteer groups that require a bank account. Reviewed on: 22nd March 2023

quality

This is a decent product, always use it abroad too. Reviewed on: 22nd March 2023

efficient paper free service

recent immigrant and the servive providers bent backwards to set up account with the details i had from home office unlike other banks. First class humanity Reviewed on: 21st March 2023

Easy friendly banking.

At first I was a bit sceptical of metro, as they don't do any advertising regarding their company, I didn't actually know a lot about them. My husband convinced me that they were a good bank. I have to say it was the best choice I made for my banking. All staff are friendly & ready to help with any needs. Reviewed on: 21st March 2023

GREAT BANK

Metro Bank have been great since I started with them all the staff are very helpful weather it is on the phone or in the bank all I can say is Thanks Metro Bank. Reviewed on: 21st March 2023

Metro Bank excel everywhere

I have been a proud Metro Bank customer for some years now, and one thing that makes them stand out from the crowd is there consistently excellent customer service in branch, and that's been a constant in each different Metro Bank branch I have used. Nothing is too much trouble, and compared to the bigger named UK clearing banks where I have been a customer in the past, I am delighted with Metro Bank. The Metro Bank App is so easy to use and navigate around it's child's play, and if I can use it seamlessly, anyone can. I am delighted that when I need to make a foreign IBAN Transfer, that I can phone Metro Bank Customer Services and they will do it on the phone, saving me valuable time. Metro Bank customer service calls are superb and my calls to them are usually answered quickly and efficiently. I have recommended Metro Bank to a number of family and friends, I feel that Metro Bank out performs any of the usual High Street Banks effortlessly by providing better service levels and it makes banking with them a pleasure. If other banks were this good, I wouldn't have left them. Thanks Metro Bank. Reviewed on: 21st March 2023

Good old fashioned face to face

Each visit is great and access is good too, they can get busy but it's quite a spacious layout so ok. Reviewed on: 21st March 2023

Ridiculous Company Policy

Since moving to Scotland, where Metro Bank have no branches (closest branch about 180 mile away). We managed to change our address on most of the accounts; however they refuse to change the address of an account my wife and I set up for our daughter who is currently 17, even though they changed it for my 13 year old son. They have a policy that anyone over 11 must go through verification on the phone to be able to change the address. My children do not have access to the accounts we have set up for them (Young Savers Account's) as they'll be getting access once they are 21 as a nest egg for their future. The only other way is for Metro to send my daughter a "magic word" so she can set up online banking for an account we don't want her to have access to yet, which she full agrees with and wait for it they will send the "magic Word" to our old address!!! I've spoken to seven separate individuals and requested for a manager to call me back; however their managers appear to be avoiding the issue and I have not received a call back. My wife has now received a a text message saying that unless we change the address on the account they will lock the account. Reviewed on: 20th March 2023

Happy to be a member

I have very good experience with metro. Reviewed on: 20th March 2023

Amazing bank

Great customer support and an amazing experience Reviewed on: 20th March 2023

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