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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10579)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

1st class banking

Completely satisfied with my experience with Metro bank so far, happy to be with you. Reviewed on: 12th March 2023

Just excellent

They are open late and customer service which is gorgeous. Reviewed on: 12th March 2023

unique service

I am very pleased that I can visit the bank after my working hours from 8.00am to 17.00pm. They are working!!! Reviewed on: 12th March 2023

Exceptional customer service in store & over the phone!

Until I banked with Metro Bank, I never knew what good really looked like. When I opened my current account & savings in store the customer service experience was exceptional, and they printed my bank card there and then! I had an issue with my card one late evening - the customer help line rang a few times and someone answered straight away. They dealt with my card being blocked due to potential fraud easily, so I could use it within minutes. This bank is above and beyond the well known hight street banks & those that are just on line. You really get the best of both worlds!! Reviewed on: 12th March 2023

Super Excellent bank

We have been with Metro bank for a few years now and have always found the staff to be very welcoming and efficient, the bank itself is kept organised and smart, and the services offered by the app easy to operate. The fact that the opening hours are really convenient just adds to the overall competence of the establishment. Reviewed on: 12th March 2023

Good

Gooooooooooooooooooooooooooooooood Reviewed on: 12th March 2023

quick and easy

get the job done well and solve all issues very quickly Reviewed on: 12th March 2023

Here for customers not just their money

Very friendly staff, no waiting always ready to help or advice, good service, open even Sundays ! Reviewed on: 12th March 2023

Excellent service

Recently opened a Metro current account. The process was easy and smooth. Very impressed that our cards were printed and handed over immediately and pin no setup. Their app is very easy to use. And all completed on a Saturday afternoon which is the only time my husband and I can get into a branch. Would highly recommend Reviewed on: 12th March 2023

Metro - totally customer focused

Metro offer traditional banking but keep the customer at the centre of their business. Account is easy to open, visiting any branch is a pleasure as well as comprehensive online and banking app available. Reviewed on: 12th March 2023

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