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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10579)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

Excellent customer service

It is always a welcoming experience when you enter a Metro Bank Branch. The staff are very attentive and make you feel valued as a customer. Reviewed on: 12th March 2023

great

easy access, accomodating and helpful staff Reviewed on: 12th March 2023

Easy friendly

Easy online friendly staff at chelmsford branch such a change from more established banks refreshing Reviewed on: 12th March 2023

Simply the best

At all the time you get help ASAP, not like others who takes ages till they do something about it. Reviewed on: 12th March 2023

The very best bank in the UK

They are open seven days a week that's very good. the customer service is always great and I really love the fact that if you lost your bank card you can go and get it straight away. that is just amazing Reviewed on: 12th March 2023

Excellent.

Customer services are outstanding. Staff of slough branch are very cooperative and supportive. Reviewed on: 12th March 2023

Efficient service

I went into the store to apply for a lost card - to my delight I was issued a new one whilst I wait . Took 10 minutes to be exact . Well done ! Very impressive Reviewed on: 12th March 2023

Excellent Service

I changed banks it was all done in 7 days I didn’t have to do anything all payments direct debit etc so easy to do highly recommend Metro Reviewed on: 12th March 2023

Bj

it is EASY to use and without commissions Reviewed on: 12th March 2023

Very efficient, every customer is important to them. Respectful staff, excellent customer care.

I felt valued respected. Very good customer service very efficient, knowledgeable about their products, no long queues, They stick to their promise. I use my card in Europe with no problem. I all lol ways recommend it to others. Reviewed on: 12th March 2023

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