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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

No nonsense bank

Branch open times, friendly staff and an intuitive online banking app make Metro Bank a great choice Reviewed on: 11th March 2023

Excellent service!

I joined metro because of the ease to visit a branch on a Sunday. Their rates on spending on the Euro are good. Never had to wait long for assistance and all staff have been helpful. Reviewed on: 11th March 2023

Ist class customer service

Was dealt with quickly and efficiently and couldn't fault my experience over the last 2 years since joining them Reviewed on: 11th March 2023

Always there to r

Because I Go abroad I don't have to pay charge on transactions Reviewed on: 11th March 2023

On-line banking

When we first moved to Metrobank we loved the early morning late evening opening hours especially as we worked in London. Now we are retired and have moved to Dorset we rely on the banking app (great!) and have a branch in Southampton, if needs must. Overall though, the easily accessible staff members on the phone if anything needs sorting makes us want to stay with the bank. Reviewed on: 11th March 2023

Great customer service

Always had a good service since joining metro bank. Reviewed on: 11th March 2023

Reliable Bank

Reliable Bank ,which is open util late and has friendly and helpful staff Reviewed on: 11th March 2023

The 'easy bank'

Been with metro for 2 years now. If I loose a card they print one inshore for you while you wait. Have never waited more than 5 minutes to be served in store. Staff are super friendly amd helpful. They have taken the 'boring' out of banking. Keep up the good work Reviewed on: 11th March 2023

Good service

Fantastic customer service and fast response Reviewed on: 11th March 2023

Come on, they let my pupper in x

A refreshing banking experience Reviewed on: 11th March 2023

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