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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Banking with a human touch

Metro Bank does not feel like a bank. Their customer service is second to none, whether visiting a branch or calling them. You always fell better after talking to them. Reviewed on: 4th April 2023

EXCEPTIONAL CUSTOMER CARE

Great customer service. Above and beyond Reviewed on: 4th April 2023

Convenient

A bank that still has a branch open in my town - yes. A bank with great opening hours, even Saturday- yes A bank where you can speak to a cashier, not a computer- yes A bank where you don't have to shout through a screen- yes And.....my dog is welcome too Reviewed on: 4th April 2023

Excellent customer service x

Excellent customer service and very welcome and friendly sort propels out adap excellent service overall and great easy app Reviewed on: 4th April 2023

Old fashioned personal banking

Nothing is too much trouble! I’m getting on now and not too good with modern technology. Their staff are always so patient and take time to ensure I’m confident before I leave. They care and it shows. Reviewed on: 4th April 2023

Great personal service!

There's always someone to meet you at the door to guide you to the right person. Staff are so friendly & helpful. Metro bank give a great service with longer opening hours, cards printed onsite, knowledgeable & friendly staff. The managers are always available & ensure you are happy with the service you receive. Oh, and you don't pay bank charges for using your debit card in Europe! Reviewed on: 4th April 2023

It was so easy to open a current account

It was all about bureaucracy with the other banks I went to and not willing to help me. Just the opposite with Metro Bank. Keep up the good work. Cheers Reviewed on: 4th April 2023

The best

24/7 working , good service from staff, easy online banking Reviewed on: 4th April 2023

Love metro bank

I opened an account initially to use the free coin machine, but having been into my local branch it is so welcoming, it’s like a hotel foyer complete with concierge. They stay open late and literally print your debit card while you wait, it was a pleasure opening an account with them, app is easy to use and everything has been so easy, in a world where everything seems to be hard work, metro has really come through. Fabulous bank! Reviewed on: 4th April 2023

Always open

I broke my bank card in the past because they're always open just pop in and they give you a new card brilliant Reviewed on: 4th April 2023

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