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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Awesome Customer Service

Metro Bank Customer Service is simply the best. Reviewed on: 4th April 2023

My whole family followed

Best banking decision I ever made , I have recommended everyone I know ! My whole family a a good handful of friends have transferred accounts to metro . Printing bank cards on site is amazing , dog treats in store and staff that are happy and down to earth . The most approachable bank ever ! I have never had 1 issue with Metro in 6 years of banking with them ! Reviewed on: 4th April 2023

Always able to help

I’ve experienced a few issues with my banking including with online banking but metro have had my back every time. I’ve always been able to easily call their hotline and their team are always incredibly accommodating and helpful when it comes to resolving issues quickly. Going into a branch there is always somebody there to greet me and take me to whoever is available and able to help. Overall a very very good bank and wouldn’t hesitate to recommend them! Reviewed on: 4th April 2023

Best bank

I metro bank has the best service Reviewed on: 4th April 2023

Banking with a human touch

Metro Bank does not feel like a bank. Their customer service is second to none, whether visiting a branch or calling them. You always fell better after talking to them. Reviewed on: 4th April 2023

EXCEPTIONAL CUSTOMER CARE

Great customer service. Above and beyond Reviewed on: 4th April 2023

Convenient

A bank that still has a branch open in my town - yes. A bank with great opening hours, even Saturday- yes A bank where you can speak to a cashier, not a computer- yes A bank where you don't have to shout through a screen- yes And.....my dog is welcome too Reviewed on: 4th April 2023

Excellent customer service x

Excellent customer service and very welcome and friendly sort propels out adap excellent service overall and great easy app Reviewed on: 4th April 2023

Old fashioned personal banking

Nothing is too much trouble! I’m getting on now and not too good with modern technology. Their staff are always so patient and take time to ensure I’m confident before I leave. They care and it shows. Reviewed on: 4th April 2023

Great personal service!

There's always someone to meet you at the door to guide you to the right person. Staff are so friendly & helpful. Metro bank give a great service with longer opening hours, cards printed onsite, knowledgeable & friendly staff. The managers are always available & ensure you are happy with the service you receive. Oh, and you don't pay bank charges for using your debit card in Europe! Reviewed on: 4th April 2023

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