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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Ronseal

Does everything I want and more. Great staff, great opening times. Easy to access. Great App. No pages and pages of jargon. Happy to use Reviewed on: 10th March 2023

24hr support

The most important thing about this bank is opening and closing time very convenient for people.. The best thing is open full time on weekends even.. Very supportive staff.. Reviewed on: 10th March 2023

Good service

Joined metro after switching banks and wish I had done so earlier ,very good service and always helpful Reviewed on: 10th March 2023

Very good customer service

Am always glad using metro bank they very helpful and friendly Reviewed on: 10th March 2023

Amazing customer service.

Basildon branch is really helpful nothing is too much trouble. Southends branch should take a few lessons from them. Reviewed on: 10th March 2023

Very good overall services

The reason why I love Metro Bank is because the costumer services and the way the employees interact with the costumers are very lively and beautiful, they are all kind and loving and always ready to help Reviewed on: 10th March 2023

A solution to every bank problem

Visiting the branch is an awesome experience, staff are always polite and helpful, problem solving is normally 99% successful and it is open everyday of the week Reviewed on: 10th March 2023

Excellent accessibility

Having branches open early to late including 7 days a week makes it so much easier Reviewed on: 10th March 2023

Convenient banking

It's a hassle free banking experience so far. Reviewed on: 10th March 2023

Best banking experience.

I have been a happy customer for over 18 months, never had any problems, and Metro Bank has the best security I have experienced. Thank you. Reviewed on: 10th March 2023

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