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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

Easy to use, safe and, reliable

I’ve been with Metro since 2015 and the bank has always provided all the help and security I could want as well as having great customer service in branch and over the phone. Reviewed on: 10th March 2023

Does the job

Does exactly what it says on the tin. Branches are always open and seeing people is much better than a machine Reviewed on: 10th March 2023

Ronseal

Does everything I want and more. Great staff, great opening times. Easy to access. Great App. No pages and pages of jargon. Happy to use Reviewed on: 10th March 2023

24hr support

The most important thing about this bank is opening and closing time very convenient for people.. The best thing is open full time on weekends even.. Very supportive staff.. Reviewed on: 10th March 2023

Good service

Joined metro after switching banks and wish I had done so earlier ,very good service and always helpful Reviewed on: 10th March 2023

Very good customer service

Am always glad using metro bank they very helpful and friendly Reviewed on: 10th March 2023

Amazing customer service.

Basildon branch is really helpful nothing is too much trouble. Southends branch should take a few lessons from them. Reviewed on: 10th March 2023

Very good overall services

The reason why I love Metro Bank is because the costumer services and the way the employees interact with the costumers are very lively and beautiful, they are all kind and loving and always ready to help Reviewed on: 10th March 2023

A solution to every bank problem

Visiting the branch is an awesome experience, staff are always polite and helpful, problem solving is normally 99% successful and it is open everyday of the week Reviewed on: 10th March 2023

Excellent accessibility

Having branches open early to late including 7 days a week makes it so much easier Reviewed on: 10th March 2023

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