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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10570 reviews)

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4.86

Based on 10,570 reviews, last reviewed 27th May 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I have been with Metro bank for over six years now,... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I need... Read more Reviewed on: 27th May 2025

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10570)

A regular bank

There's nothing special about Metro bank, there current account does the trick for us (joint account). I've frogotten my log in details once and had to go into branch to retrieve them which is a hassle as their phone suppprt seem unable to help with this. No direct perks for being with the company either which is a shame. Reviewed on: 10th March 2023

Friendly and efficient customer service

Very helpful and efficient costumer Reviewed on: 10th March 2023

First class

A bank that puts customers first ,,, Reviewed on: 10th March 2023

A brilliant banking system

I got fabulous experience with metro bank Reviewed on: 10th March 2023

Best customer service and quick response

Customer service is very excellent and I don’t need to wait long over the phone for response … Reviewed on: 10th March 2023

Good

Always friendly and kind in store and helpful Reviewed on: 10th March 2023

Great and reliable

Great bank and very reliable customer service team are amazing and sort out everything asap Reviewed on: 10th March 2023

Awesome Customer services

Myself and my daughter love Metro Bank the Staff are happy friendly at the Slough Branch . My 11 year old loves the coin deposit machine. This is where you get a new toy every month. Overall Excellent. Reviewed on: 10th March 2023

the best customer service, open every day till late

Always willing to assist with any query Reviewed on: 10th March 2023

Excellent customer service

For international students, MetroBank is the way to go. All the other banks seem to want you to do everything online and this often leads to complications for someone who has just moved to the UK. MetroBank helped me to complete the process in person and quickly. They charge no fees, are open 7 days a week and it's easy to get foreign currency there. I have been very happy with them. Reviewed on: 10th March 2023

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