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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Easy and Always Helpful

I’ve been banking with Metro Bank for 8/9 years now and wouldn’t change them. Always helpful when needed, online banking is easy and the app always runs smoothly. Reviewed on: 10th March 2023

The only bank services I will ever use

I’ve had many different enquiries and situations and they all have been dealt with extreme professionalism and in time. Including when I had my card stolen I really appreciate the efforts Metro did to help me at such a difficult time. They are always there - what more can you ask for? Reviewed on: 10th March 2023

Bank trust

I always have been treated with respect. Reviewed on: 10th March 2023

Metro Bank

Great bank, no overseas charges for using debit card Reviewed on: 10th March 2023

Top bank

Never any issues! Always reliable and always friendly ! Reviewed on: 10th March 2023

They always answers the phone speedy and correctly

They have people that I know about - and when they change to another branch they arrange and tell you the new contact details Reviewed on: 10th March 2023

Great service

Very friendly customer service and smooth banking experience Reviewed on: 10th March 2023

Excellent

Always available which is a bonus when working Reviewed on: 10th March 2023

A challenger bank that should have not bothered

Metro Bank is a wannabe, from their branch staff, to their back office procedures - here’s how it to do banking. Dog treats and lollipop’s don’t make for good banking. Train your staff, remove the chip from their shoulders, and provide customer service. Reviewed on: 10th March 2023

Very helpful staff

whenever I visit the bank the staff always make me feel welcome and quickly and professionally deal with everything I need Reviewed on: 10th March 2023

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