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Metro Bank: Current account reviews

4.86
Based on 10,570 reviews, last reviewed 27th May 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I have been with Metro bank for over six years now,... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I need... Read more Reviewed on: 27th May 2025
Lucie C's avatar
Lucie C

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025
BM's avatar
BM

About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10570)

Easy and Always Helpful

5
I’ve been banking with Metro Bank for 8/9 years now and wouldn’t change them. Always helpful when needed, online banking is easy and the app always runs smoothly. Reviewed on: 10th March 2023

The only bank services I will ever use

5
I’ve had many different enquiries and situations and they all have been dealt with extreme professionalism and in time. Including when I had my card stolen I really appreciate the efforts Metro did to help me at such a difficult time. They are always there - what more can you ask for? Reviewed on: 10th March 2023

Bank trust

5
I always have been treated with respect. Reviewed on: 10th March 2023

Metro Bank

4
Great bank, no overseas charges for using debit card Reviewed on: 10th March 2023

Top bank

5
Never any issues! Always reliable and always friendly ! Reviewed on: 10th March 2023

They always answers the phone speedy and correctly

4
They have people that I know about - and when they change to another branch they arrange and tell you the new contact details Reviewed on: 10th March 2023

Great service

5
Very friendly customer service and smooth banking experience Reviewed on: 10th March 2023

Excellent

5
Always available which is a bonus when working Reviewed on: 10th March 2023

A challenger bank that should have not bothered

1
Metro Bank is a wannabe, from their branch staff, to their back office procedures - here’s how it to do banking. Dog treats and lollipop’s don’t make for good banking. Train your staff, remove the chip from their shoulders, and provide customer service. Reviewed on: 10th March 2023

Very helpful staff

5
whenever I visit the bank the staff always make me feel welcome and quickly and professionally deal with everything I need Reviewed on: 10th March 2023

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