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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Excellent management

The staff are very professional and helpful and always there to help you Reviewed on: 10th March 2023

Amazing!

I was initially hesitant to join METRO as I hadn’t heard much about them. I can confidently say making the decision to use METRO was the best decision I could have made. Any issues I have had (faults of my own) have been dealt with efficiently and in a timely manner. I have always been able to get through on the phone and get answers on the same day. I also feel that my money is much safer here as they are completely switched on when it comes to fraud and managed to know that my information was shared before anyone even managed to take any funds. The best bank I have banked with by far and I would definitely recommend. Reviewed on: 10th March 2023

Very helpful

Customer Service is great and there was no problems Reviewed on: 10th March 2023

Excellent customer service

One thing we always want is good care and this is done in all branches and online by excellent customer service personnel. My first experience and till today is same as perfection by metro bank. Thank you for doing so much. Reviewed on: 10th March 2023

Happy

I am the happiest because I have a Metro account.The best !!! Reviewed on: 10th March 2023

I will 100% recommended

Its easy to use and your money is save with them. Reviewed on: 10th March 2023

Customer friendly

Metro Bank is easily accessible for customers due to their online services such as their banking app. L Reviewed on: 10th March 2023

Great customer service

Any problems reported to metro bank relating to my account have been responded to in a time effixient and professional manner. Overall great customer service. Would love if the bank was involved with more 3rd party apps for finance Reviewed on: 10th March 2023

Happy Customer

Always welcoming staff at the Milton Keynes branch, friendly and efficient, enquiries/queries never a problem..staff are a credit to metro bank. Well done all Reviewed on: 10th March 2023

Amazing experience!

The staff was extremely helpful and very communicative! Reviewed on: 10th March 2023

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