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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Banking when YOU need it.

Rather than closing local banks and "modifying" services to suit themselves, shortening opening hours and converting Banks with confusing automation by reducing staff and ditching the "personal" touch, Metro Bank is able to provide all the "old fashioned" services and values. Reviewed on: 4th April 2023

I am happy with their service

Sometimes I have problem using the app, it's blocked Reviewed on: 4th April 2023

Amazing

I heard good reviews on Metro Bank but I also witnessed it first hand when I urgently needed to open a bank account and it was around Christmas and new years time. They’ve been incredibly helpful, both in the phone and in person Reviewed on: 4th April 2023

Only a tiny glitch, still better than the rest In every other way

I was in a difficult place and was finding it hard getting my life back together, including opening a bank account, most places either straight out refused or put heavy restrictions and stipulations on holding an account. Metro bank were only too happy to help and offered me a standard current account without any problems, they even offered me an overdraft, which I turned down at this point and that was the only mistake I made, I had a debit card issued immediately and internet banking set up too I use the internet app most days it’s quick and easy to check payments and transfer money, the branches are open longer hours and seven days a week, I am severely disabled and find once in their stores it’s easy to access all areas, getting in can be an issue on occasion as they don’t all have motor operated doors and are way too heavy for me to open and pass through so they could check disabled access, also they have made it nearly impossible for anyone in Milton Keynes to get to a branch unless they have access to a car. My only other point of note is that, shortly after opening the account, I had a change of heart about having an overdraft so called up only to be told, as I wasn’t in full time work I could not have one, when I said one was offered at sign up I was told that was a one off offer, but I wasn’t informed of that, so there it is, some good, some bad points but overall they are a great bank with lovely in store staff Reviewed on: 4th April 2023

No problems

I’ve had no issues whatsoever. A bank with no problems and it’s approximately my 5th year or so with them is a GREAT bank. Reviewed on: 4th April 2023

No other bank is as flexible as Metro with your opening times and Friendly bank

So very pleased to be a customer from when you first opened the bank in Boreham Wood Reviewed on: 4th April 2023

Best Bank

Excellent customer service, friendly and professional. Excellent products, only bank in the high street with locker facilities. Reviewed on: 4th April 2023

Customer Service

The business model of Metro Bank is Customer Focus, and it makes all the difference. Opening hours that are customer focussed i.e. open outside normal working hours, the ability to to talk to a human being either on the phone or in person, and the ability to go into a branch and walk out with everything you need makes Metro Bank the only high street bank I would use. Staff are knowledgeable and friendly and the whole ethos is a breath of fresh air! Reviewed on: 4th April 2023

Banking made Simple

Banking with Metro has been the most quickest and Easiest banking I have ever done. Their customer service is amazing, always happy to help and it shows. Online App is simple and straight forward. Reviewed on: 4th April 2023

Excellent customer service the staff were very helpful

We were efficiently helped to set up both business and current accounts Reviewed on: 4th April 2023

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