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Metro Bank: Current account reviews

View other Metro Bank products
4.81
Based on 10,581 reviews, last reviewed 20th Aug 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026
gancho b's avatar
gancho b

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026
Rob Leo's avatar
Rob Leo
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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

Friendly helpful great service availability

5
Been banking with Metro Bank since they first opened in the UK and people were "sceptical" of a new USA owned bank. They have proven themselves time +again from instantly printing cards, especially when the children 'misplaced' theirs and found them later. Always available when you need +were also great during the pandemic. Glad that they keep their face2face services when many banks are slashing theirs! Well done METRO... I'll be staying with you long term. Reviewed on: 4th April 2023
S Kamel's avatar
S Kamel

Best bank in town

5
The opening times are great, easy access.. love my mobile banking app.. and not forgetting the friendly staff that are very helpful… I love Metro bank Reviewed on: 4th April 2023
Miss Susan Marsh's avatar
Miss Susan Marsh

Great service

5
From the unique drive thru service at Slough to helping my severely sight impaired husband with his transactions, Metro are brilliant. Staff are friendly, helpful and always professional. Reviewed on: 4th April 2023
Annie's avatar
Annie

Best

5
Best staff best sistem good bank Reviewed on: 4th April 2023
Rodica-Elena Constantin's avatar
Rodica-Elena Constantin

Great service

5
Able to go into branch when I need too including Sundays. Staff are helpful and knowledgeable. Telephone banking team are not off shore and helpful. New cards or pin reset done in branch Reviewed on: 4th April 2023
Magicalsue 's avatar
Magicalsue

Best bank

5
Metro bank always gets my vote, That is why this poem I wrote. Eager to help and always polite, Always there both day and night. Number one is what I’m ranking So go to Metro bank to do your banking. Reviewed on: 4th April 2023
Paul Wild's avatar
Paul Wild

Excellent quality and service

5
I very rarely have any problems but when I do I can talk to a real person who always sorts it out very quickly. Reviewed on: 4th April 2023
Ian ferris 's avatar
Ian ferris

Banking when YOU need it.

5
Rather than closing local banks and "modifying" services to suit themselves, shortening opening hours and converting Banks with confusing automation by reducing staff and ditching the "personal" touch, Metro Bank is able to provide all the "old fashioned" services and values. Reviewed on: 4th April 2023
Andrew Fletcher's avatar
Andrew Fletcher

I am happy with their service

5
Sometimes I have problem using the app, it's blocked Reviewed on: 4th April 2023
Yordanka Kancheva's avatar
Yordanka Kancheva

Amazing

5
I heard good reviews on Metro Bank but I also witnessed it first hand when I urgently needed to open a bank account and it was around Christmas and new years time. They’ve been incredibly helpful, both in the phone and in person Reviewed on: 4th April 2023
Salma's avatar
Salma

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