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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Best Bank

Excellent customer service, friendly and professional. Excellent products, only bank in the high street with locker facilities. Reviewed on: 4th April 2023

Customer Service

The business model of Metro Bank is Customer Focus, and it makes all the difference. Opening hours that are customer focussed i.e. open outside normal working hours, the ability to to talk to a human being either on the phone or in person, and the ability to go into a branch and walk out with everything you need makes Metro Bank the only high street bank I would use. Staff are knowledgeable and friendly and the whole ethos is a breath of fresh air! Reviewed on: 4th April 2023

Banking made Simple

Banking with Metro has been the most quickest and Easiest banking I have ever done. Their customer service is amazing, always happy to help and it shows. Online App is simple and straight forward. Reviewed on: 4th April 2023

Excellent customer service the staff were very helpful

We were efficiently helped to set up both business and current accounts Reviewed on: 4th April 2023

Excellent service

Really pleased with the service received and happy to recommend Reviewed on: 4th April 2023

Can always rely to solve my problem

Everytime I’ve had an issue with my card, metro bank have been able to solve my issue straight away from the comfort off my home as I could just call the customer service number and they would offer excellent help straight away. I’ve never had a problem with metro bank and will never switch bank as they have perfect customer service Reviewed on: 4th April 2023

Colleagues take the time to listen and help

I love how at Metro Bank you can walk in with an issue and within the hour this can be sorted and you leave with all information needed, where other banks this would take up to weeks or sometimes months. Metro Bank are there for their customers and show a genuine care for the communities, making it a safe place for people to visit for advice. Reviewed on: 4th April 2023

A Proper Bank

Metro Bank provides a customer service that other banks can only aspire to. Metro Bank provide convenient hours of business, together with their helpful and courteous people.. I have experienced other banks, none can match the pleasant and professional attitude of the Metro Bank Reviewed on: 4th April 2023

What more could you ask for?

A bank that is open seven days a week and more importantly is open late most evenings. Not so long ago my bank card stopped working as it should, preventing me from purchasing anything in my local supermarket. I also tried to get money from the ATM to pay for my goods without success, and so I visited my local Metro Bank to report that my card wasn't working. I expected to be without the means to buy anything for a few days, so imagine my surprise when they asked me to take a seat for a short while, and after what seemed to be very little time at all I was presented with a replacement card that I could use straight away! I have had accounts with a few banks over the last 45 years or so, but this is the first bank that I feel is looking after ME for a change. The mobile banking app is brilliant, while the drive-thru deposit window was a piece of inspired thinking as not everyone is able to cope with 'strangers' in an enclosed space. Looking forward to many more years with 'my' bank... Reviewed on: 4th April 2023

Outstanding Performance

I have called customer care several and they always come through with solutions, never leaves me stranded Reviewed on: 4th April 2023

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