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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Why aren't all banks like this one?

Banking with Metro is a great experience. Being able to go into your branch 7 days a week and in the evenings is incredibly helpful when working. Coin counting machines and replacement cards in store are also a huge bonus! Reviewed on: 10th March 2023

Nice and polite staff

Very nice and polite staff. The bank is working on Saturday and this is my only day off so very confident for me! Reviewed on: 10th March 2023

Current account

‘Twas a breeze to set up my current account with Metro Bank, great service and easy to manage. Reviewed on: 10th March 2023

Very welcoming and great customer service

My experience with Metro Bank has been great since i first opened my account with them. Theyre honestly so helpful when i have a problem and the staff are so lovely with great communication and understanding Reviewed on: 10th March 2023

Best customer service

Any time I've needed help or more information, I've always been helped by knowledgeable staff. They very friendly and explain things very well. After bad experiences at another bank, I'm happy to say I'm glad I switched to Metro Bank. Reviewed on: 10th March 2023

Customer service

Excellent customer service, always picks up calls whenever needed Reviewed on: 10th March 2023

Amazing Bank for anyone

I have been having account with Metro for couple of years now, Never had any issues. amazing customer service online. over the phone and face to face, My local branch - convenient location, open every day, nice and clean place, kind and professional staff. Highly recommend Reviewed on: 10th March 2023

Amazing

Long opening hours, you can get a replacement cards in branch. Reviewed on: 10th March 2023

amazing

very safe, very helpful. always there when we need help. Reviewed on: 10th March 2023

Best bank

Best bank I’ve ever used , great service , polite staff and always help when needed! Reviewed on: 10th March 2023

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