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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

The worst bank in UK

Shouldn't receive any star!!!! The worst bank ever! I was getting paid by my Employer every month since 5 years Last month I didn't received my wages... When I called Metro bank customer services I was told that transfer been rejected by them as it's doesn't match name in the system... I'm foreigner and believe me - impossible to meet someone with same surname as mine in here....!!! I was advised to call my Employer ( who has another 400 employees on payroll) and advice them to make another bank transfer with name as appear on my card.... I did what's been advised... and guess what... after waiting over 48 hours ( as Staines branch manager advised that this is time for transfer to arrive to your bank account - if you banking with Metro!) transfer been rejected again! As name didn't match my bank account. It was matching for 5 years and suddenly stopped.... If you want to receive normal transfers ( max 2 hours wait) please categorically avoid opening account with Metro bank!!!! Reviewed on: 27th May 2022

Account opening process

Absolutely awful service. Spent two hours in the lobby just waiting for staff to speak with me. I tried to open an account as a Ukrainian and they spent half an hour searching on google if I come from occupied territory or not. After I provided the official UK government page for Russian sanctioned territories the manager said we do not care about UK guidance because we are a US owned bank and follow our own rules. The manager promised to follow up on the matter with the head office and get back to me however it has been 3 days and the manager is not replying to any of my emails. Jus to clarify I have been living in the UK for the past 15 years and provided two proofs of address. Reviewed on: 27th May 2022

Excellent innovative service

I’d highly recommend, the service is excellent, they are able to produce a new bank card in the branch, it only takes a few minutes. Very convenient Reviewed on: 4th April 2022

Best bank

Metro bank has great online and telephone support to report any problems, which usually gets sorted by the end of the day. Easy to navigate website and the team are very polite and professional Reviewed on: 4th April 2022

A High Street Bank with branches and real staff.

A couple of years ago I opened a current account with Metro Bank. The difference between them and other banks is that they have branches with are open. You can walk in and speak to a real person who is knowledgable and helpful. Reviewed on: 3rd April 2022

Fraudsters

Bank riddled with fraudsters. I get a call in June 2020 stating my account has been flagged for raising over 20+ disputes at once. I immediately tell the person on the phone Judy from the fraud team that this is not me and I know nothing regarding any disputes. I told her to check if this was the correct person she was informing. She then went to hear the phone call and heard a long call with no voices and notes on the system written by an employee however nothing was linked back to me. I was then told that this was iternal fraud occuring within the bank and I should not worry about it. I was told by some very confused sounding employees that its fine. I immediatly requested to have my account shut and removed my funds from the bank. They did not go ahead and close the account and kept it open. I receive a letter some months later stating that my account is in arrears and that I should pay the outstanding funds. I was so confused and told the bank that this account should not be active. They continued to mark the account as a late payment and now two years on I still have a late marker on the account. I appealed through a Experian and the bank now is claiming it never happened and do not agree with what I am saying. I would high recommend staying as far away from this bank as possible. I have heard many things since regarding fraud happening within the bank and money laundering which is being investigated. The same bank I bank at had an employee stealing from customer accounts and then fled the country when he got caught. It is a bank built with amateurs and fraudsters. I will be following this up with trading standards and also the financial ombudsman. Reviewed on: 31st March 2022

What genuine caring people. They will help in anyway they can. They have changed the face of high street Banking. Availability. Welcoming just how it should be.

As above these people have brought back to the high Street a product that was lost years ago. Only previously available in private banks. When you walk into a branch.they are aways pleased to see you and offer every assistance Reviewed on: 31st March 2022

Friendly service

All the staff at Metro Bank are friendly and really helpful and they welcome my dog and make a fuss of him too Reviewed on: 28th March 2022

Metro Bank- Sheffield Branch

Sheffield branch are a brilliant and friendly compassionate team. Reviewed on: 28th March 2022

Amazing bank

There is no word to describe metro bank. Metro bank is the best Reviewed on: 28th March 2022

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