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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Ethical, friendly Service!

I love that - because Metro Bank doesn't have an investment banking branch - it by default has one of the best ethical ratings of any high street bank. I also love the quick friendly and attentive service in their branches. Some find the interiors of Metro Bank branches kitsch and casino-like, but I like them! They're colourful, modern and not austere. Reviewed on: 28th January 2023

Excellent current account

Have been with this bank for many years and have always been super helpful. Was with a previous bank before and Metro by far exceed all expectations and service is excellent. Reviewed on: 11th January 2023

Caring bank

Will always see you in the branch. Is open at weekends very helpful kind and convenient. Don't tell you to do everything online Reviewed on: 10th January 2023

Poor service

My local branch is Uxbridge. Staff are unfriendly and some services nor available. Eg: if magic money machine is out of order, cannot deposit more than 5 bags of coins. But other branches are accepted. Staff said that its branch policy. But nothing written to explain at counters or Uxbridge branch. I have decided to switch my banking to barclays bank. Very disappointed Reviewed on: 17th December 2022

Appalling customer service

Appalling customer service Wood Green N22 high street!! On front desk were 4 staff members on different computers, only one staff member was dealing with the customers( 4 customers waiting!) ! After waiting and waiting and waiting, I’ve asked DAVID( he said is the manager!) why only one staff member is dealing with the customers?! To be told ,, if you don’t want to wait YOU can GO,,!!!! was definitely not the answer I was looking for !!! DAVID -the manager(according to his say) can do with some retraining courses, remaining him that customers have priority!!!! 28/11/2022 time 11:40am!!! Reviewed on: 29th November 2022

Poor. Left clients with no money abroad

Froze all my money while I was travelling because I just logged in the app, refused to unlock my accounts (personal and business!) even after I provided all document till I back and get into their branch in person. The Metro bank didn’t learn a thing from the 2-year Covid pandemic. Even after I got into the branch it took them 30 hrs and three more chasers to unlock my money. My direct debits and other payments were all late thanks to Metro. I left official complain as they didn’t provide any alternative method to unlock accounts while I am abroad, what if I travel for months? Metro refused to admit there is any issue, said it is a special sanction policy. So far I know they block you in Turkey and Finland. I dried my accounts the next day. Never wanna use this bank ever again Reviewed on: 22nd August 2022

A BANK THAT PRACTICES PREJUDICE IN THE 21ST CENTUARY AGAINST IRANIANS

I was basically told by the business account representative at the Putney branch that Iranians face extra scrutiny when trying to open up bank accounts with Metro Bank. This is due to the sanctions currently implemented against the government of Iran. However even though I tried to explain that I'm a British citizen and have lived over here for some 44 years and furthermore have no dealing with Iran whatsoever, I was told it wouldn't make any difference as I was born in Iran and that would be the obstacle in the process of opening up an account at Metro Bank!!! This is 21st century prejudice/racism and cannot be ignored if the society we live in screams out that the West is the beacon/herald of justice and equality. Before I close down on this just to let everyone know that the Metro Bank is about to receive a law suit by Iranian business people. Read about it on the Guardian. SHAME ON YOU! Reviewed on: 16th August 2022

Hardly Customer Focused

Just opened an account and called in for my Bank card.. Sorted out online banking and then tried to set up the phone app, as that would be more convienient. However, when I tried to log on via the app I got a message Somethings not Right? Try again .. So I did and got the sam message. ( I did check step by step with my good lady I wasnt entering the wrong data twice) On the third attemp I was locked out. So called customer service. He reset the app and asked me to try again whilst he was on the line, so I did, twice more, again each step checked meticulously and got the same "Somethings not right" At the second attempt ( as it was near going home time) he said he couldnt help and that I would have to call back in the morning !!!!!!!! Will be closing the account tomorrow. Luckily I hadnt transfered funds into the account so nothing lost. Reviewed on: 14th August 2022

Own Ratesetter loans

Metro owns Ratesetter loans who are disgraceful and do not conform to the Credit Consumer Act 1974 and openly tell me this. Tried to pay loan early but interest charged in full. This is a loan of my terminally ill husband and i was trying to clear his loan early. I would ha e nothing to do with this bank. Reviewed on: 2nd August 2022

Disgrace

Do not use this bank under any circumstances. Money disappearing from my account. Then taking transactions twice and claiming it wasn't there fault. Then putting phone down. This bank should not be trusted with anyones money under any circumstances. Dangerous and scary how there allowed to operate Looks like i will taking them to court Reviewed on: 27th July 2022

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