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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Win

AMAZEING service and products with the store being open 7 days a week and free transactions in the EU. Reviewed on: 28th February 2023

Exceptional service

Customer service prompt. I've locked myself out while I was in hospital after a stroke both online banking and app thank you all at Metro bank Reviewed on: 28th February 2023

Ethical banking

Only bank doing what they should be for the community in my opinion Reviewed on: 28th February 2023

Pleasant banking experience

Simple one of if not the greatest Banks in the UK, the banks are always super welcoming, the colleagues are always on hand should you need any assistance. In the modern era of banking I love that I can bank both face to face & digitally. Can you get a replacement card within 5-10 minutes printed in the bank which is a life saver. Reviewed on: 28th February 2023

The Best Of Both Worlds

Metro Bank perfectly combines traditional branch face-to-face service with modern conveniences of easy phone and web access. Great app, quick responses by phone, daily opening, excellent customer service. Been with them since they came to the UK. Highly recommended. Reviewed on: 28th February 2023

Friendly and Helpful

Been using Metro for sometime now, and frankly it's the best bank I have ever used, recomended them to a friend, and she signed up Reviewed on: 28th February 2023

Great customer service

I’ve held a current account with Metro for over six years now. Anytime I have an issue, their customer reps are quick to remedy it. I’ve lived in two locations during this time, and both were at least a 20-minute drive to the nearest branch. Last time I needed in-person customer assistance, the young man helping me kept at it fifteen minutes past close to finally get the issue resolved, despite his and his neighbours keyboards refusing to work for parts of our meeting. I like Metro; I think their heart is in the right place. Reviewed on: 14th February 2023

Love it

I love the opening hours, the staff being friendly and the local banks in most places. Reviewed on: 8th February 2023

Wonderful Service and Staff

Metro Bank are actually happy to serve customers.. They are pleased to see you when you enter the bank and don't try to force you to use machines as most other banks do. Reviewed on: 1st February 2023

An Open Door v A Closed Door

As the majority of high street banks make life increasingly more difficult for in brach customers Metro does it's best to be there when they're needed! Reviewed on: 1st February 2023

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