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Metro Bank: Current account reviews

View other Metro Bank products
4.86
Based on 10,576 reviews, last reviewed 25th Mar 2026
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026
Petr's avatar
Petr

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026
Anton's avatar
Anton
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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

THE BEST

5
was the best experience I ever had you need to be there to fill it Reviewed on: 4th March 2023
Elgrande Eltorato (EDISON 22)'s avatar
Elgrande Eltorato (EDISON 22)

Excellent customer service

5
Very transparent with the service available, best digital solutions for opening accounts and providing locker services. Excellent customer service and much more Reviewed on: 4th March 2023
Kavitha Suthaharan 's avatar
Kavitha Suthaharan

Modern banking, old fashioned great in branch service!

5
Best high street bank in the UK, by a country mile. Real customer service from friendly staff, no long waits and a long list of services provided. And being dog friendly, is the tipping point that swung me. Reviewed on: 3rd March 2023
Cre8teQ's avatar
Cre8teQ

Great

5
Reliable, modern,smart recommend Reviewed on: 3rd March 2023
Lijana's avatar
Lijana

Best bank I have ever had

5
I actually enjoy going to the bank now! Staff are friendly helpful and nothing is too much bother. When I was on my way to London for a night out my card was fraudulently used. I went to the metro bank by cheapside, they had closed, but the employee open the door and spoke to me. I explained I had to have my card cancelled on the way to London. He issued me a new card and made sure I was ok, this was after hours Reviewed on: 2nd March 2023
rebecca.jelley@yahoo.co.uk's avatar
[email protected]

Dog friendly banking at it's best!

5
Always feel really welcome whenever I come in with my beautiful doggie to do some banking. Feels good to be treated with respect and kindness and made to feel valued customers, both my doggie and I! Reviewed on: 28th February 2023
H's avatar
H

Great

5
Bank with the best customer experience. Reviewed on: 28th February 2023
Grace Marley Muhendo's avatar
Grace Marley Muhendo

Win

5
AMAZEING service and products with the store being open 7 days a week and free transactions in the EU. Reviewed on: 28th February 2023
Taya's avatar
Taya

Exceptional service

5
Customer service prompt. I've locked myself out while I was in hospital after a stroke both online banking and app thank you all at Metro bank Reviewed on: 28th February 2023
Edd's avatar
Edd

Ethical banking

5
Only bank doing what they should be for the community in my opinion Reviewed on: 28th February 2023
Jade Atkins's avatar
Jade Atkins

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