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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

Fraudsters

Bank riddled with fraudsters. I get a call in June 2020 stating my account has been flagged for raising over 20+ disputes at once. I immediately tell the person on the phone Judy from the fraud team that this is not me and I know nothing regarding any disputes. I told her to check if this was the correct person she was informing. She then went to hear the phone call and heard a long call with no voices and notes on the system written by an employee however nothing was linked back to me. I was then told that this was iternal fraud occuring within the bank and I should not worry about it. I was told by some very confused sounding employees that its fine. I immediatly requested to have my account shut and removed my funds from the bank. They did not go ahead and close the account and kept it open. I receive a letter some months later stating that my account is in arrears and that I should pay the outstanding funds. I was so confused and told the bank that this account should not be active. They continued to mark the account as a late payment and now two years on I still have a late marker on the account. I appealed through a Experian and the bank now is claiming it never happened and do not agree with what I am saying. I would high recommend staying as far away from this bank as possible. I have heard many things since regarding fraud happening within the bank and money laundering which is being investigated. The same bank I bank at had an employee stealing from customer accounts and then fled the country when he got caught. It is a bank built with amateurs and fraudsters. I will be following this up with trading standards and also the financial ombudsman. Reviewed on: 31st March 2022

What genuine caring people. They will help in anyway they can. They have changed the face of high street Banking. Availability. Welcoming just how it should be.

As above these people have brought back to the high Street a product that was lost years ago. Only previously available in private banks. When you walk into a branch.they are aways pleased to see you and offer every assistance Reviewed on: 31st March 2022

Friendly service

All the staff at Metro Bank are friendly and really helpful and they welcome my dog and make a fuss of him too Reviewed on: 28th March 2022

Metro Bank- Sheffield Branch

Sheffield branch are a brilliant and friendly compassionate team. Reviewed on: 28th March 2022

Amazing bank

There is no word to describe metro bank. Metro bank is the best Reviewed on: 28th March 2022

Excellent customer service

The service I always receive from Metro Bank is always excellent. Great personal service, they never try to direct you to cash machines and away from the counter like most other banks do. Opening hours are great too, Reviewed on: 27th March 2022

Amazing service

So quick to open an account, helpful staff, and easy to access the branches. Reviewed on: 23rd March 2022

Outstanding

The best bank in the hole world never heard of a bank to be open 7 days a week even bank holidays love it and even you can go into a store and get a new card if you need and love it they allow dogs show they care about them just a little few things you need more stores and Machines so that you can pay cash into your account yourself Reviewed on: 17th March 2022

The best there is

Simple, transparent and bloody amazing service. Reviewed on: 12th March 2022

Awesome in every way

Easy to use and never disappoints Reviewed on: 12th March 2022

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