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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Wonderful

Friendly, genuine, local service from real people. No redirection to machines or call centres hundreds of miles away. The other banks should learn from Metro Bank! Reviewed on: 11th March 2022

Service in store is impeccable.

Store service is excellent. App is great too. Would be good to add the ability to reset your online banking password without calling/going in to store, as it is very complicated to do without store/call centre. Reviewed on: 11th March 2022

Amazing service, best bank on the high street.

Best on the high street, always great service especially in romford! All of my family bank here now. Reviewed on: 11th March 2022

Top Account

Their service is second to none! Well Done metro Reviewed on: 11th March 2022

Wonderful community bank

Love Metro - they are so different to all other financial institutions. Convenient and fair and the app is good too. Reviewed on: 11th March 2022

Great customer service

Friendly and extremely helpful customer service. Easy to contact and speak to a customer advisor quickly. Hours that suit my needs including weekends and late evening. Reviewed on: 11th March 2022

Brilliant

Leicester is the best store. New and exciting Reviewed on: 11th March 2022

Great friendly bank

In every store I go in they are always helpful and friendly Reviewed on: 11th March 2022

Good service

Metro bank have an overall great customer service. Reviewed on: 19th February 2022

great in store customer service

helpful with lots of facilities, something different to the other banks on the high street. Reviewed on: 12th February 2022

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