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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Well rounded bank

I like the ease of Metro, the staff are well trained and professional and the service is always consistently good. Reviewed on: 4th February 2022

Quick and efficient

Metro bank have amazing customer service in store and were very helpful at opening an account for our family and children. Reviewed on: 1st February 2022

Friendly fair and great banking service

I have been with Metro bank for a while. The staff are very helpful. Open late if you need to go to a branch. Modern and secure. International transfers with 20 pence charge only no matter the amount and free withdrawals abroad. Excellent service on app, online and branch. Would recommend any time. Reviewed on: 17th January 2022

Simple good customer experience

Always quick to solve problems, print cards in branch, etc. Reviewed on: 13th January 2022

Excellent product

Highly recommended Metro bank. Very easy to set up an account. The App is very easy to use and offer lots of different services. Reviewed on: 12th January 2022

Avoid thia bank shuts acc 4 no reason

AVOID THISBANK,,,Been with metro several years and used regularly ,but now get a letter telling me they are closing my account wtf totally useless with no reason given Reviewed on: 24th November 2021

Disgraceful service

I was scammed by an online merchant imitating official government website. I didn’t receive anything but a fake passenger locator form with wrong name hours after my flight. I raised concerns with the customer services as I thought it was a genuine government website and they stated they need bank details to verify my ID but no charge was declared. Many passengers fell victim and issued successful chargeback with their banks. Not Metro Bank which took the side of online fraudsters. Needless to say the website doesn’t even exist as it has been removed by Greek authorities. I received a letter from Lauren Tipping from Metro Bank “respectfully suggesting” me to go to the merchant direct. This despite several unanswered emails which they have on record but haven’t read. I’ve tried to call Metro bank and was transferred from one clueless adviser to another for over 1 hour and 20 minutes. Total shambles. Regardless of the outcome I’m going to close my account with them. This is no longer serious bank with competent staff. Reviewed on: 13th November 2021

Worst customer service

Worst customer service I have ever received it is soo evident they are working from home, they just don’t care. I had an agent cut the phone and beforehand was arguing with me rather than listening to my problem Reviewed on: 18th October 2021

Really nice people to deal with

I rarely need to go into a shop as their online banking works really well, but when I have visited them they are always so kind, even when I have trivial problems Reviewed on: 2nd October 2021

Best move ever.

I changed to Metro Bank in 2018 after 41 years with my previous bank. My branch was closed without telling me. Metro Bank are efficient and friendly and I have been able to save more using them with the use of the app. More efficiency all round. Reviewed on: 14th June 2021

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