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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Choosing a bank account

Hi...as a stay at home mum,I’ve not required a personal bank account for a long time.You can’t always trust reviews but my experience with Metro Bank has confirmed all that others say....friendly,helpful,professional,trustworthy and above all,a perfect bank to do business with...highly recommended Reviewed on: 17th April 2021

Very professional

Service is quick and very professional, staff kind and helpful, online banking easy to access. Reviewed on: 17th April 2021

Refreshing.

So nice to see a bank emerge out of the shadow of 'The Big Four' that actually cares about its' customers and is still open long after the 'old boys' have closed their doors. Particularly convenient for those that finish work after the standard banks have closed but can't get out at lunchtime to conduct their business. And as for opening on a Sunday..? Gasp..!! "I'd miss my morning round of golf, chap"..! Top marks, Metro.! Reviewed on: 17th April 2021

Amazing bank amazing people

From the opening hours to the ease of replacing your lost or stolen card it’s a brilliant bank. Far superior to any of its high street competitors. Reviewed on: 17th April 2021

Brilliant

I recently visited Metro Bank in Hayes/Southall to open an account. The staff were friendly and efficient upon arrival. The young man that opened my account was friendly, informative, respectful, humourous and totally professional for the entirity. I even left the Bank with my new Debit Card,all set upand ready to use. You dont get that in any other bank! You wait for your cards to arrive by post and your "pin' number to arrive seperately a few days later! I highly recommend Metro Bank ! Reviewed on: 17th April 2021

Convenient, helpful - weekend banking - best bank ever!

Love this bank and its convenient opening hours, especially at the weekend. Love that it's dog friendly. Very happy customer. Reviewed on: 17th April 2021

Great

Great bank to have and customer services is great and easy. Reviewed on: 17th April 2021

Current Account

It was very easy to open current account and the staff members are very helpful Reviewed on: 17th April 2021

Only Bank OPENING stores

I originally joined when working in London nine years ago. I rejoined over a year ago when they opened in Manchester, their Staff are warm and friendly and you get to meet the Bank Manager when opening an account. Plus they have a British call centre! Couldn’t recommend Metro Bank enough to Family & Friends. Brilliant concept and a decent Bank. Reviewed on: 17th April 2021

Amazing, friendly, forward thinking

The most amazing bank I have experienced with a genuine focus on customer service Reviewed on: 17th April 2021

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