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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10570 reviews)

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4.86

Based on 10,570 reviews, last reviewed 27th May 2025

50% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I have been with Metro bank for over six years now,... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I need... Read more Reviewed on: 27th May 2025

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10570)

In touch with my needs.

I found that my previous bank, although very good at handling my cash, didn't also offer what I expect from a bank, which is the ability to do a bit of borrowing from time to time, on reasonable terms. With Metro, it's a proper bank and seems to do what only a bank can do; that's to say handle my cash, but also be prepared to lend so I can take advantage of opportunities or get over the odd hump in the road. Reviewed on: 15th April 2021

Best banking experience

Metro Bank is the top bank for me. I opened a current account with them and It was so easy, I got my card on the same day and my online banking set up! Reviewed on: 15th April 2021

The best customer service

People who work in Metro Bank the verry friendly and nice people and wherever you need help the olways and any time is for you. I have befor acount in 3 difrent banks but really is the Metro bank the best Reviewed on: 15th April 2021

The best bank in Uk

Very nice I like too much the bank Reviewed on: 15th April 2021

Polite and helpful staff

Since joing the Metro Bank last year we have found all the staff are polite, greeting all customers as they enter the bank. We have had fast and efficient service with all of the staff we have interacted with. The online banking app is easy to use and helps us keep track of our finances. Reviewed on: 15th April 2021

very helpful staff in store or on the phone

always polite and knowledgeable i have been with Barclays, lloyds, and tsb and metro bank is now liker these banks used to be, customer focused. Reviewed on: 15th April 2021

Pretty good but no open banking

I've been with metrobank for quite a few years now and found their service to be excellent. I'm considering leaving simply because they don't provide open banking links to other software like Xero or Sage despite promise to do so. Reviewed on: 15th April 2021

They blocked my card again

They blocked my card again , knowing already that I'm in Italy since the last coincidențe wich it was the same. Instead of they to call me and to ask me about the suspicious activity they was wondering on my card , they simply send me a text message to call them. When I didn't call them ,they blocked my card . And then I was forced again to call them from an Italian number , spending from my own credit (becouse I don't have international minutes) and I've spent nearly 1 hour , being transferred from one to another trying to solve the problems they created to me . I don't recommend this bank !! Reviewed on: 15th April 2021

Wonderful customer service

It’s open 7 days a week and extended hours, amazing Reviewed on: 15th April 2021

Professional and Amazing

Behind great business are great people. Metro was always there, ready to answer my questions and to guide me. And let's not forget about their 7 days work schedule. I call that devotement Thank you guys! I, personally, appreciate all of you! Reviewed on: 15th April 2021

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