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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

All fantastic

Fantastic customer service and easy to understand website. Reviewed on: 13th April 2021

metro bank is number 1 bank

Love metro bank also helpful and open til late which also great advantage. I would say my personal opinion that its the number 1 bank .. Reviewed on: 13th April 2021

Gone down hill

The Metrobank service really has detonated from what is was when I first joined six years ago. Trying to do anything now is a chore. Logging into the website involves a username, a pin code and a password. Then.... they send you a text (which never arrives) and only then can you view your own account. The staff in the Crawley branch look so unhappy, like everything you ask them to do is a problem. Unfortunately MB is now just like all the big banks in the UK. Sad, it used to be so good. Reviewed on: 13th April 2021

Customer service

Excellent customer service. Operation of the bank is clear thinking... no complication they even have networking for SMEs Reviewed on: 13th April 2021

Mr

Its the best bank. With its 24 ×7 accessibility and fantastic customer makes life easier. Thank you Metro Reviewed on: 13th April 2021

Great Opening Hours

Really convenient opening hours & helpful staff. Modern banking for modern living. Reviewed on: 13th April 2021

Amazingly Refreshing

A bank which operates professionally, kindly and ethically. Brilliant! Reviewed on: 13th April 2021

great bank

great service easy to use very reliable Reviewed on: 13th April 2021

Friendly, helpful, easy to use.

I have been delighted to have discovered Metro Bank. I have recommended it to family and friends. Reviewed on: 13th April 2021

Great experiences banking with Metro bank.

Metro bank has been great in serving customers like me by being there for every difficult circumstance. They have been excellent in dealing with my queries whenever I need answers. Reviewed on: 13th April 2021

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