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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Always on tap to help

We have had an account with Metro now for many years and what ever the problem they are always there on the end of a phone or in the branch to help out and sort things even if that means staying on to help sort things after hours. Reviewed on: 14th April 2021

Amazing

Excellent bank and everything else there Reviewed on: 14th April 2021

Simple and uncomplicated

Almost five years now and I've almost never needed to visit a branch. Not once has my card been suspended without reason or apology (I'm looking at you HSBC), the app is simple and straightforward, transfers are quick and exchange rates competitive. The best thing I can say about Metro Bank is that in the years I've been with them, I've never had to think about day to day banking functions, they just get taken care of. Reviewed on: 14th April 2021

Better Future Ready Banking

COVID-19 is amplifying banks’ need for innovation and the key technology trends that will shape the near future. The long-term challenge is to set banks up to successfully rebuild and recover when the worst of the pandemic is over. Metro Bank is future-ready banking as I'm experience with , they already increased Technology and transforming the purpose of a digital experience. Metro is using as accessible as messaging a friend by utilizing technologies such as chatbots on Facebook Messenger and WhatsApp. I had experience with Metro Bank,it is be able to tailor people’s banking journeys via 5G, virtual tellers powered by artificial intelligence , COVID-19 pushed banks to adopt AI tools rapidly. In the long term, they will exploratory and adaptable. Advancements in natural language processing, image recognition and machine learning are improving by Metro Bank, since overall I like the quality of service which they provide and best part is when opening Bank with metro Bank even debit card with pin is provided on the spot , so in my sense Metro Bank is Future Ready Reviewed on: 14th April 2021

Best bank

The customer service is out of this world! Reviewed on: 13th April 2021

Brilliant

Fantastic service!! What other bank provides this excellent service?? None!! Reviewed on: 13th April 2021

All fantastic

Fantastic customer service and easy to understand website. Reviewed on: 13th April 2021

metro bank is number 1 bank

Love metro bank also helpful and open til late which also great advantage. I would say my personal opinion that its the number 1 bank .. Reviewed on: 13th April 2021

Gone down hill

The Metrobank service really has detonated from what is was when I first joined six years ago. Trying to do anything now is a chore. Logging into the website involves a username, a pin code and a password. Then.... they send you a text (which never arrives) and only then can you view your own account. The staff in the Crawley branch look so unhappy, like everything you ask them to do is a problem. Unfortunately MB is now just like all the big banks in the UK. Sad, it used to be so good. Reviewed on: 13th April 2021

Customer service

Excellent customer service. Operation of the bank is clear thinking... no complication they even have networking for SMEs Reviewed on: 13th April 2021

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