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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10570 reviews)

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4.86

Based on 10,570 reviews, last reviewed 27th May 2025

50% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I have been with Metro bank for over six years now,... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I need... Read more Reviewed on: 27th May 2025

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10570)

Most helpful bank

Metro Bank are always easy to reach at the end of the phone if there's a problem, they're the only bank that does not charge extortionate fees when spending abroad, and I would highly recommend them to anyone. Reviewed on: 14th April 2021

excellent service

The staff are always kind considerate and helpful, questions answered and any queries solved immediately. The change to this bank went faultlessly Reviewed on: 14th April 2021

Excellent just wish we had a branch closer.

We opened metro accounts for myself, 2 children and my partner. We love it especially for the kids. Due to Covid and travel etc it makes it hard for us to travel for the magic money. But everyone in store we have met have always been helpful. Reviewed on: 14th April 2021

Great customer service

Great customer service - and opened on sundays which really helps Reviewed on: 14th April 2021

Always on tap to help

We have had an account with Metro now for many years and what ever the problem they are always there on the end of a phone or in the branch to help out and sort things even if that means staying on to help sort things after hours. Reviewed on: 14th April 2021

Amazing

Excellent bank and everything else there Reviewed on: 14th April 2021

Simple and uncomplicated

Almost five years now and I've almost never needed to visit a branch. Not once has my card been suspended without reason or apology (I'm looking at you HSBC), the app is simple and straightforward, transfers are quick and exchange rates competitive. The best thing I can say about Metro Bank is that in the years I've been with them, I've never had to think about day to day banking functions, they just get taken care of. Reviewed on: 14th April 2021

Better Future Ready Banking

COVID-19 is amplifying banks’ need for innovation and the key technology trends that will shape the near future. The long-term challenge is to set banks up to successfully rebuild and recover when the worst of the pandemic is over. Metro Bank is future-ready banking as I'm experience with , they already increased Technology and transforming the purpose of a digital experience. Metro is using as accessible as messaging a friend by utilizing technologies such as chatbots on Facebook Messenger and WhatsApp. I had experience with Metro Bank,it is be able to tailor people’s banking journeys via 5G, virtual tellers powered by artificial intelligence , COVID-19 pushed banks to adopt AI tools rapidly. In the long term, they will exploratory and adaptable. Advancements in natural language processing, image recognition and machine learning are improving by Metro Bank, since overall I like the quality of service which they provide and best part is when opening Bank with metro Bank even debit card with pin is provided on the spot , so in my sense Metro Bank is Future Ready Reviewed on: 14th April 2021

Best bank

The customer service is out of this world! Reviewed on: 13th April 2021

Brilliant

Fantastic service!! What other bank provides this excellent service?? None!! Reviewed on: 13th April 2021

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