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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10570 reviews)

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4.86

Based on 10,570 reviews, last reviewed 27th May 2025

50% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I have been with Metro bank for over six years now,... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I need... Read more Reviewed on: 27th May 2025

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10570)

Every problem has a solution

Been a currant account holder with Metro Bank for a few years now and after I needed a business banking account with a bit more flexibility and much better opening hours switching to Metro Bank was a no brainier. They don’t see problems, only obstacles to overcome. Fantastic customer facing staff. Reviewed on: 11th April 2021

Best Bank

I would vote Metro Bank the best bank. Branches open seven days a week 8 til 8. Brilliant when you work. Love the personal service when so many banks are doing away with staff and replacing with impersonal cash machines. Reviewed on: 11th April 2021

It Just Works!

I love Metro Bank because things work as expected. Faster Payments are instant - which can't be said for some other banks - and I can see pending transactions in my online account, so as soon as I have used my debit card I can see the transaction. The staff in store are very friendly and helpful as are the staff at the end of the telephone. All as it should be, but often isn't elsewhere. Reviewed on: 11th April 2021

Easy to do

So I came into the bank in March 2021 without an appointment to open up an account for myself and within the hour I walked out with an account card and details ready to go. I had a lovely young lady who took me through all the steps making sure I knew what was going on. Very happy with the whole experience. Reviewed on: 11th April 2021

Account locked out without any reason, not looked into for over a week!

Complained on [phone several times, was told IT was on holiday, would have to wait 48 hours, but took aroud 10 days to sort out!!! Reviewed on: 11th April 2021

Good customer service

Metro bank have always helped me to resolve any kind of issue / question that I had regarding my account. 10 out of 10 customer service! :) Reviewed on: 11th April 2021

Excellent easy service

Excellent service, in store, Can speak to someone very quickly on the phone, no hassle, no long menus. And always resolved quickly. And friendly The approach Metro Bank has re customer sevice, both in the branch and on the phone is a different world to all my previous naking expereince. And a much prefered one! I am treated as a normal human being, not a supplicant. I genuinely love the expereice I have with metrobank. Reviewed on: 11th April 2021

Good service overall

Good service in general. I had some issues withmy card blocked over the weekend and need to wait till Monay to speak with somebody to unlock. Lost a big oportunity unfortunately. Reviewed on: 11th April 2021

The right choice

I have been looking for another bank I can use as my personal savings one. When I saw Metro Bank in Kingston, the place looked very welcoming so I stepped inside and told them what I had in mind. True enough, the staff was not only welcoming but they made me feel comfortable all that time. I asked them everything and I was pleased. Simply put, I made the right choice Reviewed on: 11th April 2021

Simple and Easy

It was very simple to get a card at Metro bank and the employees were helpful Reviewed on: 11th April 2021

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