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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Best Customer Service

Whenever I visit my Metro Bank branch I always experience a great Customer service from the team either its serving on tills or discussing loans etc. Reviewed on: 11th April 2021

Old school banking

Cannot fault, real people working really hard in the real world continue keeping it real! Reviewed on: 11th April 2021

As a bank

Been a member of metro bank for a few years and they are efficient and diligent when it comes to my experience as a customer. Reviewed on: 11th April 2021

Honest banking done well

Lovely bank with good staff and ethics. Received great customer care and a gift after a banking error. App easy to use and telephone banking good. Also some branches able to print cards on the spot!!! Refreshing to have had some a good experience with a bank. Reviewed on: 11th April 2021

Excellent flexible use card with great internet platform

I have used lloyds for many years but decided to try Metro as the opening hours were much more flexible. The card use and flexibility for security codes is excellent as is the internet platform and app. Not to mention to talk to a customer advisor is not difficult. I recommend the Metro bank all the time. Reviewed on: 11th April 2021

great bank

the customer service is really good. The only downside was that they wouldn't accept any international cheques which other banks do. But been with Metro bank for about 4 years now and the experience has been really amazing always being welcomed into the store with pleasant smiley face. Reviewed on: 11th April 2021

The Caring Bunch

Always been attended to by helpful, pleasant and caring staff who go over and above their duties Reviewed on: 11th April 2021

Day ones

I some how knew that Metro bank was gonna be a good bank. I've been with them for years and the service has been great, the staff are always friendly and supportive, don't really know what more you could want from a bank. Reviewed on: 11th April 2021

An example of how all banks could be

A very open, friendly and helpful bank which is non discriminating. It is an example of how all banks could be if they dropped the stuffiness. Reviewed on: 11th April 2021

Profesionals

I am very happy with this bank. Everytime I had a question or a problem the solve in a prossional way. They rate of interest in loans are very good and their services brilliant. Reviewed on: 11th April 2021

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