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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Honest banking done well

Lovely bank with good staff and ethics. Received great customer care and a gift after a banking error. App easy to use and telephone banking good. Also some branches able to print cards on the spot!!! Refreshing to have had some a good experience with a bank. Reviewed on: 11th April 2021

Excellent flexible use card with great internet platform

I have used lloyds for many years but decided to try Metro as the opening hours were much more flexible. The card use and flexibility for security codes is excellent as is the internet platform and app. Not to mention to talk to a customer advisor is not difficult. I recommend the Metro bank all the time. Reviewed on: 11th April 2021

great bank

the customer service is really good. The only downside was that they wouldn't accept any international cheques which other banks do. But been with Metro bank for about 4 years now and the experience has been really amazing always being welcomed into the store with pleasant smiley face. Reviewed on: 11th April 2021

The Caring Bunch

Always been attended to by helpful, pleasant and caring staff who go over and above their duties Reviewed on: 11th April 2021

Day ones

I some how knew that Metro bank was gonna be a good bank. I've been with them for years and the service has been great, the staff are always friendly and supportive, don't really know what more you could want from a bank. Reviewed on: 11th April 2021

An example of how all banks could be

A very open, friendly and helpful bank which is non discriminating. It is an example of how all banks could be if they dropped the stuffiness. Reviewed on: 11th April 2021

Profesionals

I am very happy with this bank. Everytime I had a question or a problem the solve in a prossional way. They rate of interest in loans are very good and their services brilliant. Reviewed on: 11th April 2021

Every problem has a solution

Been a currant account holder with Metro Bank for a few years now and after I needed a business banking account with a bit more flexibility and much better opening hours switching to Metro Bank was a no brainier. They don’t see problems, only obstacles to overcome. Fantastic customer facing staff. Reviewed on: 11th April 2021

Best Bank

I would vote Metro Bank the best bank. Branches open seven days a week 8 til 8. Brilliant when you work. Love the personal service when so many banks are doing away with staff and replacing with impersonal cash machines. Reviewed on: 11th April 2021

It Just Works!

I love Metro Bank because things work as expected. Faster Payments are instant - which can't be said for some other banks - and I can see pending transactions in my online account, so as soon as I have used my debit card I can see the transaction. The staff in store are very friendly and helpful as are the staff at the end of the telephone. All as it should be, but often isn't elsewhere. Reviewed on: 11th April 2021

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