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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10570 reviews)

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4.86

Based on 10,570 reviews, last reviewed 27th May 2025

50% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I have been with Metro bank for over six years now,... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I need... Read more Reviewed on: 27th May 2025

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10570)

Great product

Great service given by the bank staff excellent service Reviewed on: 11th April 2021

Honest Customer Service

Sometimes they can't do the thing you want, and they just tell you honestly why. It's always friendly. Sometimes it's busy, and they'll tell you how long it'll be and when to come back when it's quiet. Branches are close to work, so you can pop in over lunch breaks. Reviewed on: 11th April 2021

great bank

great customer service and bank has not caused me any problems Reviewed on: 11th April 2021

Happy Customer

Overall, very good..Very easy website to navigate and always someone at the end of the phone to help with anything. However, they did keep asking to send me a OTPC even though I repeatedly told them I had broken my phone. Reviewed on: 11th April 2021

IMPRESSIVE

IN particular, ease of contact with competent staff Reviewed on: 11th April 2021

Dog friendly bank - probably the only one in the world

I also like the extended working hours and very good customer service. Another good thing is that debit / credit cards are printed in the branches and given immediately to the customers. Reviewed on: 11th April 2021

Excellent customer service

Always very helpful online customer service and hands on. Reviewed on: 11th April 2021

Think they might be trynna keep me inmental health ward at Hillingdon to steal money from me

Good experience so far but could change in near future Reviewed on: 11th April 2021

Personal, accessible, digital

Great branch service when needed. Great online app with spend analysis and easy secure payments setup Reviewed on: 11th April 2021

Delightful staff, efficient service, lovely clean and spacious premises.

I would particularly like to thank Metro for not applying recent bank charges over the last few months, although they could have, and for reimbusing charges at the beginning of the pandemic last year. It made a massive difference to me, as I was ill with Covid and unable to work. Thank you! Reviewed on: 11th April 2021

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