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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

An example of how all banks could be

A very open, friendly and helpful bank which is non discriminating. It is an example of how all banks could be if they dropped the stuffiness. Reviewed on: 11th April 2021

Profesionals

I am very happy with this bank. Everytime I had a question or a problem the solve in a prossional way. They rate of interest in loans are very good and their services brilliant. Reviewed on: 11th April 2021

Every problem has a solution

Been a currant account holder with Metro Bank for a few years now and after I needed a business banking account with a bit more flexibility and much better opening hours switching to Metro Bank was a no brainier. They don’t see problems, only obstacles to overcome. Fantastic customer facing staff. Reviewed on: 11th April 2021

Best Bank

I would vote Metro Bank the best bank. Branches open seven days a week 8 til 8. Brilliant when you work. Love the personal service when so many banks are doing away with staff and replacing with impersonal cash machines. Reviewed on: 11th April 2021

It Just Works!

I love Metro Bank because things work as expected. Faster Payments are instant - which can't be said for some other banks - and I can see pending transactions in my online account, so as soon as I have used my debit card I can see the transaction. The staff in store are very friendly and helpful as are the staff at the end of the telephone. All as it should be, but often isn't elsewhere. Reviewed on: 11th April 2021

Easy to do

So I came into the bank in March 2021 without an appointment to open up an account for myself and within the hour I walked out with an account card and details ready to go. I had a lovely young lady who took me through all the steps making sure I knew what was going on. Very happy with the whole experience. Reviewed on: 11th April 2021

Account locked out without any reason, not looked into for over a week!

Complained on [phone several times, was told IT was on holiday, would have to wait 48 hours, but took aroud 10 days to sort out!!! Reviewed on: 11th April 2021

Good customer service

Metro bank have always helped me to resolve any kind of issue / question that I had regarding my account. 10 out of 10 customer service! :) Reviewed on: 11th April 2021

Excellent easy service

Excellent service, in store, Can speak to someone very quickly on the phone, no hassle, no long menus. And always resolved quickly. And friendly The approach Metro Bank has re customer sevice, both in the branch and on the phone is a different world to all my previous naking expereince. And a much prefered one! I am treated as a normal human being, not a supplicant. I genuinely love the expereice I have with metrobank. Reviewed on: 11th April 2021

Good service overall

Good service in general. I had some issues withmy card blocked over the weekend and need to wait till Monay to speak with somebody to unlock. Lost a big oportunity unfortunately. Reviewed on: 11th April 2021

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