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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

IMPRESSIVE

IN particular, ease of contact with competent staff Reviewed on: 11th April 2021

Dog friendly bank - probably the only one in the world

I also like the extended working hours and very good customer service. Another good thing is that debit / credit cards are printed in the branches and given immediately to the customers. Reviewed on: 11th April 2021

Excellent customer service

Always very helpful online customer service and hands on. Reviewed on: 11th April 2021

Think they might be trynna keep me inmental health ward at Hillingdon to steal money from me

Good experience so far but could change in near future Reviewed on: 11th April 2021

Personal, accessible, digital

Great branch service when needed. Great online app with spend analysis and easy secure payments setup Reviewed on: 11th April 2021

Delightful staff, efficient service, lovely clean and spacious premises.

I would particularly like to thank Metro for not applying recent bank charges over the last few months, although they could have, and for reimbusing charges at the beginning of the pandemic last year. It made a massive difference to me, as I was ill with Covid and unable to work. Thank you! Reviewed on: 11th April 2021

amazing experience

metro bank has been brilliant as i am from a low income so i am often working for little money but they have really helped me with my saveings and also advice on how to make my money go further Reviewed on: 11th April 2021

The best bank in Britain

Easy to use banking, friendly staff, awesome branches, great customer service, so happy I bank with them. Reviewed on: 11th April 2021

Great bank

Great customer service, friendly and helpful staff. Reviewed on: 11th April 2021

Best bank around

Have been with Metro Bank for several years now, wouldn’t want to bank anywhere else. Fantastic customer service. Reviewed on: 11th April 2021

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