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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

The right choice

I have been looking for another bank I can use as my personal savings one. When I saw Metro Bank in Kingston, the place looked very welcoming so I stepped inside and told them what I had in mind. True enough, the staff was not only welcoming but they made me feel comfortable all that time. I asked them everything and I was pleased. Simply put, I made the right choice Reviewed on: 11th April 2021

Simple and Easy

It was very simple to get a card at Metro bank and the employees were helpful Reviewed on: 11th April 2021

Great product

Great service given by the bank staff excellent service Reviewed on: 11th April 2021

Honest Customer Service

Sometimes they can't do the thing you want, and they just tell you honestly why. It's always friendly. Sometimes it's busy, and they'll tell you how long it'll be and when to come back when it's quiet. Branches are close to work, so you can pop in over lunch breaks. Reviewed on: 11th April 2021

great bank

great customer service and bank has not caused me any problems Reviewed on: 11th April 2021

Happy Customer

Overall, very good..Very easy website to navigate and always someone at the end of the phone to help with anything. However, they did keep asking to send me a OTPC even though I repeatedly told them I had broken my phone. Reviewed on: 11th April 2021

IMPRESSIVE

IN particular, ease of contact with competent staff Reviewed on: 11th April 2021

Dog friendly bank - probably the only one in the world

I also like the extended working hours and very good customer service. Another good thing is that debit / credit cards are printed in the branches and given immediately to the customers. Reviewed on: 11th April 2021

Excellent customer service

Always very helpful online customer service and hands on. Reviewed on: 11th April 2021

Think they might be trynna keep me inmental health ward at Hillingdon to steal money from me

Good experience so far but could change in near future Reviewed on: 11th April 2021

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