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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Outstanding

Amazing Service, any issues are dealt with swiftly, Staff are always friendly, welcoming and very helpful. Reviewed on: 10th April 2021

Great Bank

Never had any issues at all. So easy to navigate and customer service is great. Reviewed on: 10th April 2021

MetroBank is efficient, effective and customer focused

From the word go, Metrobank has lived up to its reputation as a better way to bank. Staff appreciate my needs rather than trying to tell me that I can't do something because it is not in their system. It's modern banking with the right security but good old fashioned customer service. Reviewed on: 10th April 2021

Easy and professional

I find the Online Banking app very easy to use and going in store to deposit money or to do anything, colleagues are very knowledgeable and professional. Reviewed on: 10th April 2021

Such a simple and smooth process

Opening an account with Metro was such a simple and smooth process. No hassle at all. Their quick process of account opening and slick running app, has allowed me to manage my finances with such ease. I'm so pleased! Reviewed on: 10th April 2021

Excellent

Excellent service, convenient for getting to the bank after work & helpful friendly service Reviewed on: 10th April 2021

Simple but professional, a truly great banking system that values customer loyalty.

Great banking system, will print/post a new card the same day if lost or stolen and great customer service Reviewed on: 10th April 2021

Good service

Good customer service. When ever you go in the bank. Reviewed on: 10th April 2021

5 star products and services

I have only been with Metro for two years and I find them extremely attentive to their customers needs. I have banked with many U.K. banks before and find Metro to have been more up to date with the way they do things. They have always dealt with any issues I have had with card disputes etc in a very swift manner. I will always recommend this bank due to the way they fully understand their customer. Reviewed on: 10th April 2021

Internet banking

I've been with Metro Bank for 10+ years, but it's the first time I've plucked up the courage to use internet Banking! I love the feature where Metro Bank sends you the text when moving money also although it's early days for me, maybe at random they call aswell just top make sure the transaction is genuine. Also love the fact that a dinosaur like myself was talked through step by step to set-up online banking and did it successfully! The interface is user friendly. I'll truly know how good it is in few weeks time or maybe I'll just go back to calling them, there great at that, lightning response ALWAYS, hence for 10+ years never needed to set online banking Reviewed on: 10th April 2021

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