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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10570 reviews)

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4.86

Based on 10,570 reviews, last reviewed 27th May 2025

80% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I have been with Metro bank for over six years now,... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I need... Read more Reviewed on: 27th May 2025

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10570)

Best high street bank

Simply put Metro is a people’s bank, with no nonsense easy banking for everyone. Delivering excellent customer service every time. Reviewed on: 9th April 2021

Best Bank

Metro bank staff are very helpful, the bank itself offers very good services and whenever me and my family go to holiday we do not need to worry to exchange our money. They offer the best rates in the market and simply are the best Reviewed on: 9th April 2021

very good, efficient services

the best services. any time I went to any branches I got what I want. I never spent more than 10 mn at the branches. Reviewed on: 9th April 2021

excellent customer service, very bright spotless branches, easy access to your cash. 21st century banking

excellent experience every time. Reviewed on: 9th April 2021

Easy to log in and to do transection on line

Bank opening time is very convenient Reviewed on: 9th April 2021

Simply The Best

Started banking here about 5 years ago and I was stunned by the courtesy and efficiency of this bank. Head and shoulders above any other I have used in the UK. They have simplified every need (except once when I needed to convert a foreign cheque and I thought it was too expensive, but hey, ONE thing to complain about in 5 years???) They give you lollypops, smiles, always great you, let you use their loos and act as if my tiny bit of business matters. They are pooch friendly - and they don't charge you to change your...change. This level of service has been consistent in every branch. Reviewed on: 9th April 2021

Can you love your bank?

After having accounts with several different banks over the years and dealing with their archaic service and opening hours, I was happy to find Metro. We were "kicked out" of our last bank when it was bought by santander, who changed their dogs in the lobby policy. (I had gone in the week before without a problem.) When I asked them what the problem was, since I was a customer and had come in to pay in checks to my account with the foyer machine, I was told I had to leave. I said, "So you won't allow me to pay in checks?" No, you'll have to leave "I'll change banks" The reply was "i don't care!!" Walked out and walked into the welcoming, friendly, helpful staff at the Metro on Tottenham court road. The phone staff has always been pleasant too. Please continue to hire and train such nice people! PS. Gigi, my Crufts obedience champion thinks this is her "cookie bank". They are absolutely her favorite treats. Reviewed on: 9th April 2021

non-problematic, fast and easy!

metro bank has never given me any problems, mobile app is great and works perfectly, opening bank account was very fast and easy, id really recommend to anyone! Reviewed on: 9th April 2021

Great bank

This is a really good bank. It’s quick and easy to set up and manage however it could be better by matching or beating competitors on its interest rates for under 18s. Reviewed on: 9th April 2021

A Bank that treats you much more than a customer

I opened my account in Metro bank back in 2017 and I have never been happier. If you don't trust me, just visit any branch of metro bank and see how kindly they treat you. Even on phone they will try to solve most of the issues without any delay. Thank you Metro bank and team :) Reviewed on: 9th April 2021

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