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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Such a simple and smooth process

Opening an account with Metro was such a simple and smooth process. No hassle at all. Their quick process of account opening and slick running app, has allowed me to manage my finances with such ease. I'm so pleased! Reviewed on: 10th April 2021

Excellent

Excellent service, convenient for getting to the bank after work & helpful friendly service Reviewed on: 10th April 2021

Simple but professional, a truly great banking system that values customer loyalty.

Great banking system, will print/post a new card the same day if lost or stolen and great customer service Reviewed on: 10th April 2021

Good service

Good customer service. When ever you go in the bank. Reviewed on: 10th April 2021

5 star products and services

I have only been with Metro for two years and I find them extremely attentive to their customers needs. I have banked with many U.K. banks before and find Metro to have been more up to date with the way they do things. They have always dealt with any issues I have had with card disputes etc in a very swift manner. I will always recommend this bank due to the way they fully understand their customer. Reviewed on: 10th April 2021

Internet banking

I've been with Metro Bank for 10+ years, but it's the first time I've plucked up the courage to use internet Banking! I love the feature where Metro Bank sends you the text when moving money also although it's early days for me, maybe at random they call aswell just top make sure the transaction is genuine. Also love the fact that a dinosaur like myself was talked through step by step to set-up online banking and did it successfully! The interface is user friendly. I'll truly know how good it is in few weeks time or maybe I'll just go back to calling them, there great at that, lightning response ALWAYS, hence for 10+ years never needed to set online banking Reviewed on: 10th April 2021

Best high street bank

Simply put Metro is a people’s bank, with no nonsense easy banking for everyone. Delivering excellent customer service every time. Reviewed on: 9th April 2021

Best Bank

Metro bank staff are very helpful, the bank itself offers very good services and whenever me and my family go to holiday we do not need to worry to exchange our money. They offer the best rates in the market and simply are the best Reviewed on: 9th April 2021

very good, efficient services

the best services. any time I went to any branches I got what I want. I never spent more than 10 mn at the branches. Reviewed on: 9th April 2021

excellent customer service, very bright spotless branches, easy access to your cash. 21st century banking

excellent experience every time. Reviewed on: 9th April 2021

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