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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

Modern, good customer service, straightforward

I like the branches, so friendly, bright and welcoming. Internet banking easy and straightforward on the occasions I have had to ring, the lines are answered much more promptly than any other businesses or banks I ring and always very easy. The one occasion was victim to fraud it was identified immediately and i was contacted and it was sorted out straight away. Reviewed on: 10th April 2021

Go the extra mile

On occasion, I've needed to do some urgent banking in early evening hours or bank holidays. Only Metro bank can help. On two of those occasions, they were urgent and time-sensitive, so I'm much obliged to Metro. Reviewed on: 10th April 2021

Outstanding

Amazing Service, any issues are dealt with swiftly, Staff are always friendly, welcoming and very helpful. Reviewed on: 10th April 2021

Great Bank

Never had any issues at all. So easy to navigate and customer service is great. Reviewed on: 10th April 2021

MetroBank is efficient, effective and customer focused

From the word go, Metrobank has lived up to its reputation as a better way to bank. Staff appreciate my needs rather than trying to tell me that I can't do something because it is not in their system. It's modern banking with the right security but good old fashioned customer service. Reviewed on: 10th April 2021

Easy and professional

I find the Online Banking app very easy to use and going in store to deposit money or to do anything, colleagues are very knowledgeable and professional. Reviewed on: 10th April 2021

Such a simple and smooth process

Opening an account with Metro was such a simple and smooth process. No hassle at all. Their quick process of account opening and slick running app, has allowed me to manage my finances with such ease. I'm so pleased! Reviewed on: 10th April 2021

Excellent

Excellent service, convenient for getting to the bank after work & helpful friendly service Reviewed on: 10th April 2021

Simple but professional, a truly great banking system that values customer loyalty.

Great banking system, will print/post a new card the same day if lost or stolen and great customer service Reviewed on: 10th April 2021

Good service

Good customer service. When ever you go in the bank. Reviewed on: 10th April 2021

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