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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

5 star products and services

I have only been with Metro for two years and I find them extremely attentive to their customers needs. I have banked with many U.K. banks before and find Metro to have been more up to date with the way they do things. They have always dealt with any issues I have had with card disputes etc in a very swift manner. I will always recommend this bank due to the way they fully understand their customer. Reviewed on: 10th April 2021

Internet banking

I've been with Metro Bank for 10+ years, but it's the first time I've plucked up the courage to use internet Banking! I love the feature where Metro Bank sends you the text when moving money also although it's early days for me, maybe at random they call aswell just top make sure the transaction is genuine. Also love the fact that a dinosaur like myself was talked through step by step to set-up online banking and did it successfully! The interface is user friendly. I'll truly know how good it is in few weeks time or maybe I'll just go back to calling them, there great at that, lightning response ALWAYS, hence for 10+ years never needed to set online banking Reviewed on: 10th April 2021

Best high street bank

Simply put Metro is a people’s bank, with no nonsense easy banking for everyone. Delivering excellent customer service every time. Reviewed on: 9th April 2021

Best Bank

Metro bank staff are very helpful, the bank itself offers very good services and whenever me and my family go to holiday we do not need to worry to exchange our money. They offer the best rates in the market and simply are the best Reviewed on: 9th April 2021

very good, efficient services

the best services. any time I went to any branches I got what I want. I never spent more than 10 mn at the branches. Reviewed on: 9th April 2021

excellent customer service, very bright spotless branches, easy access to your cash. 21st century banking

excellent experience every time. Reviewed on: 9th April 2021

Easy to log in and to do transection on line

Bank opening time is very convenient Reviewed on: 9th April 2021

Simply The Best

Started banking here about 5 years ago and I was stunned by the courtesy and efficiency of this bank. Head and shoulders above any other I have used in the UK. They have simplified every need (except once when I needed to convert a foreign cheque and I thought it was too expensive, but hey, ONE thing to complain about in 5 years???) They give you lollypops, smiles, always great you, let you use their loos and act as if my tiny bit of business matters. They are pooch friendly - and they don't charge you to change your...change. This level of service has been consistent in every branch. Reviewed on: 9th April 2021

Can you love your bank?

After having accounts with several different banks over the years and dealing with their archaic service and opening hours, I was happy to find Metro. We were "kicked out" of our last bank when it was bought by santander, who changed their dogs in the lobby policy. (I had gone in the week before without a problem.) When I asked them what the problem was, since I was a customer and had come in to pay in checks to my account with the foyer machine, I was told I had to leave. I said, "So you won't allow me to pay in checks?" No, you'll have to leave "I'll change banks" The reply was "i don't care!!" Walked out and walked into the welcoming, friendly, helpful staff at the Metro on Tottenham court road. The phone staff has always been pleasant too. Please continue to hire and train such nice people! PS. Gigi, my Crufts obedience champion thinks this is her "cookie bank". They are absolutely her favorite treats. Reviewed on: 9th April 2021

non-problematic, fast and easy!

metro bank has never given me any problems, mobile app is great and works perfectly, opening bank account was very fast and easy, id really recommend to anyone! Reviewed on: 9th April 2021

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