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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10570 reviews)

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4.86

Based on 10,570 reviews, last reviewed 27th May 2025

80% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I have been with Metro bank for over six years now,... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I need... Read more Reviewed on: 27th May 2025

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10570)

My experience

Metro Bank are always very helpful knowledgeable understanding always calm and they always want to help you out and resolve your situation and put a smile on your face Reviewed on: 9th April 2021

MetroBank is there for its customers

Banking with MetroBank is so straightforward and easy. I was given lots of help when a company continued to take money for a cancelled subscription. It’s been simple and stress-free to freeze and quickly replace my bank card which I’m always managing to lose. I can get a text when my balance is getting low and I also appreciate having an ISA alongside my current account. The referral scheme is also good and easy to use! I’m very happy, after switching from NatWest five years ago, I have no interest in switching again. Reviewed on: 9th April 2021

Impeccable Service every time.

The service given since 2010 when first account was open remains consistently high regardless of the representative providing the service. Another important trait of this bank is that its workforce is highly inclusive and diverse with balanced ethnic representation displayed throughout the corporate ladder &/or functional departments. In addition to having the best bank opening hours for its customers, thank bank also needs meritorious commendation for speed at which it provides its services which maintains a favourable footfall flow of customers entering and leaving its branches. Well done! Keep it up! Reviewed on: 9th April 2021

Up to scratch

There's always someone to speak to when you call. They sort everything out for you. The online system is secure and easy to use. A safe storage box system is very helpful. Reviewed on: 9th April 2021

Best bank account I have ever used..

bank always gives excellent services to the customer. Reviewed on: 9th April 2021

Very polite customer service

Always ready to help, always will give the best advice and most important there is no matter via the phone or in person these people are always polite and very kind. I’m not going to change Metro bank for any other bank . Elitsa Reviewed on: 9th April 2021

Review

Very accessible.Alyways able to assist. I had a mayor complaint and it was dealt with quickly with an area director ringing me to ensure I was happy Reviewed on: 9th April 2021

I really enjoy the Metro bank.

The service here is perfect I have no issue with the bank. I am really happy with the bank. Reviewed on: 9th April 2021

Trustworthy,personable & smiley!

We have been with Metro since they opened in Borehamwood over 10 years ago & all the staff are very professional & on the ball. Reviewed on: 9th April 2021

Great and friendly Bank

They have been a great bank for me and I love going into the branches Reviewed on: 9th April 2021

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