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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Up to scratch

There's always someone to speak to when you call. They sort everything out for you. The online system is secure and easy to use. A safe storage box system is very helpful. Reviewed on: 9th April 2021

Best bank account I have ever used..

bank always gives excellent services to the customer. Reviewed on: 9th April 2021

Very polite customer service

Always ready to help, always will give the best advice and most important there is no matter via the phone or in person these people are always polite and very kind. I’m not going to change Metro bank for any other bank . Elitsa Reviewed on: 9th April 2021

Review

Very accessible.Alyways able to assist. I had a mayor complaint and it was dealt with quickly with an area director ringing me to ensure I was happy Reviewed on: 9th April 2021

I really enjoy the Metro bank.

The service here is perfect I have no issue with the bank. I am really happy with the bank. Reviewed on: 9th April 2021

Trustworthy,personable & smiley!

We have been with Metro since they opened in Borehamwood over 10 years ago & all the staff are very professional & on the ball. Reviewed on: 9th April 2021

Great and friendly Bank

They have been a great bank for me and I love going into the branches Reviewed on: 9th April 2021

The best bank for me open 7 days a week

The customer services is the best in all UK bank Reviewed on: 9th April 2021

Great Customer service

Polite and nice approach. No hidden fees while being aboard. Good exchange rates in Europe. Reviewed on: 9th April 2021

Easy to set up, use and manage accounts

I have multiple accounts with metro so I can budget my money accordingly. It's quick and simple to set up standing orders to come out of my main account into the multiple savings accounts. This has helped me save much quicker than other methods in the past. Metro make it easy to set up a new savings account direct from their app so no waiting around for an appointment, trying to remember your internet banking information or calling the call centre. Only downside is that they have changed their call centre to a press this number for this and some options have you going round in circles back to the start. Other than this one annoyance it's perfect. Reviewed on: 9th April 2021

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