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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10576)

Review of the Metro Bank, Current account:

Service

I love everything about this bank . Reviewed on: 11th March 2023

Always there to help

Friendly and helpful Staff listen and never make you feel stupid Reviewed on: 4th April 2023

Most polite and helpful

Recently I opened my account there in Metro Bank and I found the employees very humble, polite and supportive. The account opening process was though lengthy but easy to follow and the customer support officer was varily present through the process till I complete it. Reviewed on: 4th April 2023

Efficiency

I have always found Metro Bank to be very efficient as a bank. On a few occasions over the past 18 months they have alerted me to and dealt with fraud on my account. They have been able to deal with any issues with quickly arranged in-store appointments. The Metro app is very effective and keeps me updated on my account health and all the related stats. Reviewed on: 4th April 2023

Customer Friendly

Metro bank provides a service where the opening hours are widest seven days a week. Easy access to one to one service sadly lacking by other banks this day and age.A great service. Reviewed on: 4th April 2023

Dispute resolution

They dealt with a dispute over an on-line delivery in a very positive manner. Reviewed on: 4th April 2023

Great all round bank

After a few years with this bank, it’s great to be able submit a review about their great service. Open almost any day and long hours, friendly staff to guide and assist all the time, and their systems are services just seem to always work. Thank you, and well done. Reviewed on: 4th April 2023

A bank that goes that extra mile

Metro bank has made it so accessible for their customers. Being able to talk to someone 7 days a week about my banking needs is incredible. They also have made their customers needs top priority offer multiple different services. Reviewed on: 4th April 2023

Great Bank, great service

A proper bank open when you need it, real people to help, friendly, making your money work for you Reviewed on: 4th April 2023

Lifesaving

My card was blocked after trying to pay for something. Even though it was late, I was still able to still call Metro Bank at 8pm and get my card unblocked. Thank god Reviewed on: 4th April 2023

Miss Mimi

Amazing bank. Amazing service. Easy to use. Available when I need them. Friendly staff. Reviewed on: 4th April 2023

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