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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

modern and forward thinking friendly staff

It's like a breath of fresh air... getting away from the stuffy old banks that are locked in to the dark ages. Moving to the Metro Bank was the best financial move I have ever made. Reviewed on: 8th April 2021

Best customer service!

Banking is so easy any problems I just phone and it get sorted quickly. If you lose your card you can go into the bank and they can make a new one up for you. The banking app is also very easy to use too! Reviewed on: 8th April 2021

More than satisfied

very efficient, helpful and obliging staff at Holborn. Telephone service better than average as well. Reviewed on: 8th April 2021

Incredible Service!!

Metro Bank has an amazing customer service policy, even during a national lockdown. Throughout the lockdown, they've been open (albeit to new opening hours) and accessible, whilst taking the most upmost care to follow the restrictions set by the government. Reviewed on: 8th April 2021

Great Service

Always helpful and very friendly. Makes banking easy and you feel the money is always yours. Unlike some others who give the impression they are doing you a favour by letting you have your money. Reviewed on: 8th April 2021

performance

Was an excellent bank on conception,now much like all the rest,sad really. Reviewed on: 8th April 2021

Great

Great telephone service. People wre always polite and personable Reviewed on: 8th April 2021

Happiest Bank I've ever been in.

I have nothing but respect for the people who work for the bank. I'm 75 and have literally tried all the others, none come up to the standard of service I get from Metro. The one sad thing, is that they moved my manager to another store (Yes, I meant the word store) But the new one is equally as nice, equally as helpful. One day, as the saying goes, all banks will be run this way. Reviewed on: 8th April 2021

Open when you need it.

The hours are perfect for me to make deposits when all the other banks are shut, love dealing with staff and not diverted off to the internet terminal in the store, great personal service. Reviewed on: 8th April 2021

Staff always helpful. Great service

Metro staff are always professional and helpful. Website easy to use. Branch is very local. Best bank I have been a customer of. Reviewed on: 8th April 2021

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