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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Reliable and understanding

I can be very forgetful sometimes, and there have been times where I’ve lost my card, or locked myself out of my online banking and there has always been someone there to help me. They don’t judge you and make you feel very comfortable. Reviewed on: 6th April 2021

Most convenient bank EVER!

NO bank calculators, No fuss adding new payees, maximum security, as a student especially during Christmas time I would lose my card or misplace it so I would simply go into a Branch and get it printed the same day! Whereas other banks take weeks to get my new card to me! I also love how they professionally present themselves and provide excellent customer service, Metro Bank...the ONLY branch you actually look forward to visiting! Reviewed on: 6th April 2021

Secure, Efficient Banking

I have a current account with Metro and I have been impressed from day one with their online security and in bank security measures. The staff are super helpful, friendly. I think Metro is a great bank and I will be looking to use other products you have. Reviewed on: 6th April 2021

Time efficiency

I have always found the bank to be helpful and time efficient with all of my requests in the last 10 years I have been banking with them. Reviewed on: 6th April 2021

just great simple unfussy hi street banking

just great simple honest unfussy hi street banking Reviewed on: 6th April 2021

Amazing bank!

I’ve been with metro for around 3 years, they are so easy and convenient! I’m always losing my bank card and all you have to do is go into the store and get it the same day! Wouldn’t ever change banks again. Thankyou metro bank Reviewed on: 6th April 2021

Best customer service

Metro has the most friendly customer service staff. Their payments team also is really super efficient Reviewed on: 6th April 2021

One very happy customer recomends banking with Metro Bank.

I came to Metro bank a few years back. I had been banking with a well known building society since I was a young boy. About thirty years as a loyal customer later, I had my card withdrawn for reasons that were contentious. The ombudsman finding that I had been misinformed ect. I felt very betrayed and unfairly treated for a number of reasons. I spoke to them a number of time about it and felt they didn't really care and were happy to disregard me, due to my financial difficulty's at the time, that were partly caused by them. As I had been undervalued and poorly treated as a customer for no good reason, I decided to find a better bank that would value my business and provide a more professional service. I am very happy to say I found all this from Metro Bank and much more. Every member of staff at Metro bank has been very helpful, has made banking very straightforward and easy. The Metro bank buildings are really beautifully kept and the customer service is second to none, making me as a customer feel more like I am arriving at an exclusive club than the bank. Staff immediately make customers comfortable, relaxed, and well looked after on every occasion. I wanted to give this feedback as I am so happy to have found Metro Bank that I will expect to always have accounts with them and will continue to recommend them friends. I would certainly recommend Metro Bank to anyone reading this review. I also want to say thank you to all the staff at Metro Bank for restoring my faith in banks. Long may it last. Many thanks, Alexander Garas Reviewed on: 6th April 2021

Opened with ease

Metro banks customer service allowed me to open my new current account with ease. Their customer service is next level and ensured every detail or question was covered. We even got a little treat as new home owners which was an unexpected personal touch!!!. Brilliant team #manchesterbranch Reviewed on: 6th April 2021

Great bank

Great bank and if you ever have any issues the teams and services help you sort the issues out straight away Reviewed on: 6th April 2021

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