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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

One very happy customer recomends banking with Metro Bank.

I came to Metro bank a few years back. I had been banking with a well known building society since I was a young boy. About thirty years as a loyal customer later, I had my card withdrawn for reasons that were contentious. The ombudsman finding that I had been misinformed ect. I felt very betrayed and unfairly treated for a number of reasons. I spoke to them a number of time about it and felt they didn't really care and were happy to disregard me, due to my financial difficulty's at the time, that were partly caused by them. As I had been undervalued and poorly treated as a customer for no good reason, I decided to find a better bank that would value my business and provide a more professional service. I am very happy to say I found all this from Metro Bank and much more. Every member of staff at Metro bank has been very helpful, has made banking very straightforward and easy. The Metro bank buildings are really beautifully kept and the customer service is second to none, making me as a customer feel more like I am arriving at an exclusive club than the bank. Staff immediately make customers comfortable, relaxed, and well looked after on every occasion. I wanted to give this feedback as I am so happy to have found Metro Bank that I will expect to always have accounts with them and will continue to recommend them friends. I would certainly recommend Metro Bank to anyone reading this review. I also want to say thank you to all the staff at Metro Bank for restoring my faith in banks. Long may it last. Many thanks, Alexander Garas Reviewed on: 6th April 2021

Opened with ease

Metro banks customer service allowed me to open my new current account with ease. Their customer service is next level and ensured every detail or question was covered. We even got a little treat as new home owners which was an unexpected personal touch!!!. Brilliant team #manchesterbranch Reviewed on: 6th April 2021

Great bank

Great bank and if you ever have any issues the teams and services help you sort the issues out straight away Reviewed on: 6th April 2021

Greatest bank in england

Always professional with great customer service Reviewed on: 6th April 2021

Great Bank!

Excellent service, friendly people, convenient working hours. Great bank! Reviewed on: 6th April 2021

Super easy bank

Available at all times I need it, and resolve all my issues. Recommended! Reviewed on: 6th April 2021

Good customer service

They always help me when I have issues with my card and are always polite Reviewed on: 6th April 2021

Best high street bank!

I've been banking with metro for 1 year and a half now, and its been the easiest banking experiance I've ever had in my 10 years of banking. The customer service in-store and over the phone is brilliant & the online banking app is simple and easy. I also love the fact that if I loose my card or its stolen, I can simply walk in store (with the brilliant closing times they have) and get a new card on the spot! Again brilliant bank!! Reviewed on: 6th April 2021

Brilliant friendly amazing

Metro banks customer service is second to none they are quick and efficient as well as being friendly. I switched over from another bank and Would never bank anywhere else again Reviewed on: 6th April 2021

Metro Bank For Life

I really like the simplicity an the way metro bank make thing easy for their customers Reviewed on: 6th April 2021

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